Recall 23V395 affects 59 2020-2023 Altec Aerial Device trucks because active braking software is miscalibrated. Free software update at an Altec service center.
Altec is recalling 59 2020-2023 Aerial Device trucks because collision mitigation system software is not calibrated correctly, which can stop the active braking system from activating. That loss of active braking support increases the risk of a crash, and Altec dealers will complete the repair free of charge.
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What's wrong?
The WABCO collision mitigation system on 2020-2023 Altec Aerial Device trucks uses radar sensors to watch the road ahead. When the truck is closing too fast on another vehicle or obstacle, the system supports the driver by activating the automatic emergency braking function. That braking help depends on the radar sensors and control software being calibrated to the same setup on the truck.
On affected trucks, the radar sensors were relocated when a custom option was installed, but the required software reflash was not completed. Without that calibration update, the collision mitigation software does not read the relocated sensors correctly. The active braking system can stay inactive when the truck needs that automatic braking support, even though the hardware is installed.
The warning sign is brief and easy to miss. If the system is inoperable, the cab display shows a system error or calibration screen after the chassis reaches travel speed.
Who's affected?
Covers the 2020, 2021, 2022, and 2023 model years, all tied to the same WABCO collision mitigation system.
| 2020 Altec Aerial Device | Automatic emergency braking |
|---|---|
| 2022 Altec Aerial Device | Automatic emergency braking |
| 2023 Altec Aerial Device | Automatic emergency braking |
| 2021 Altec Aerial Device | Automatic emergency braking |
| Units affected | 59 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the active braking system fails to activate as intended, crash risk increases. If the cab display briefly shows a system error or calibration screen after the chassis reaches travel speed, treat that as a warning sign and arrange service soon. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2020-2023 Altec Aerial Device is included in this recall.
- Contact an Altec service center to schedule the free collision mitigation software update and road-test.
- Bring the recall notice if Altec mailed one. If not, reference recall number 23V395 and Altec recall CSN 3085 when you call.
- Do not rely on the active braking system until the software update is complete.
- Drive cautiously until the repair. Leave extra following distance and stay ready to brake manually.
What happens at the repair
At the service center, an Altec technician updates the collision mitigation system software, then completes a road test to confirm the active braking system is calibrated correctly. The software update, road test, parts, and labor are free under the recall. If you paid out of pocket for the same problem before the owner letter, Altec's Warranty Policy covers reimbursement for documented repair costs tied to this recall. Bring your repair paperwork to the service desk or contact Altec customer service for the claim path.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 1, 2023 | NHTSA published the recall |
|---|---|
| July 28, 2023 | Dealer notification began |
| July 28, 2023 | Dealer notification ended |
| July 28, 2023 | Owner notification mailed |
| July 28, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V395?
Recall 23V395 covers 59 2020-2023 Altec Aerial Device trucks with collision mitigation software that is not calibrated correctly. The active braking system can fail to activate as intended, increasing crash risk. The fix is a free software update and road test.
What should I do if my 2020-2023 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V395. If it is, contact the appropriate OEM service center to schedule the software update and road test. Reference Altec recall number CSN 3085 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 23V395, the software update and road test are free at the appropriate OEM service center.
What is the safety risk?
The safety risk is that the active braking system does not activate as intended. That removes a key collision mitigation function and increases the risk of a crash. Until the update is complete, do not rely on automatic emergency braking to stop the truck.
When were owners notified about recall 23V395?
Owner letters were scheduled for July 28, 2023. If you did not receive a notice, check your VIN because mailings miss used vehicles, fleet transfers, and outdated addresses. Altec customer service is available at 1-877-468-5832.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V395000 |
|---|---|
| Altec customer service | 1-877-468-5832 |
| NHTSA recall # | 23V395 |
| NHTSA recall # (full) | 23V395000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →