Recall 23V390 affects 62 2020-2021 Jayco Melbourne and Melbourne Prestige motorhomes for blank instrument panels. Repair is free at any franchised Jayco dealer.
Jayco is recalling 62 2020-2021 Melbourne and Melbourne Prestige motorhomes because the instrument cluster can go blank when the vehicle starts. A blank panel leaves the driver without speed, fuel, warning messages, or warning lights, increasing crash risk; Jayco dealers will complete the free repair.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The instrument cluster in 2020-2021 Jayco Melbourne Prestige and Melbourne motorhomes is the display panel the driver relies on after startup. It shows driving information from the chassis systems, such as speed, warning lights, and other status messages. That display has to wake up correctly when the vehicle is started so the driver can confirm the motorhome is ready to drive.
In affected motorhomes, the software that controls the instrument cluster has a startup problem. Because of a development-process error, the cluster processor becomes overloaded as the vehicle starts. When that happens, the instrument cluster does not function and displays no information. The hardware is not described as the main defect; the recalled part is the instrument cluster software.
There is no warning sign before failure. The issue shows itself at startup, when the driver sees a blank or nonfunctioning instrument cluster instead of the normal driving information.
Who's affected?
Covers both Melbourne and Melbourne Prestige motorhomes across the 2020 and 2021 model years, with the same instrument-panel software.
| 2021 Jayco Melbourne Prestige | instrument panel |
|---|---|
| 2020 Jayco Melbourne | instrument panel |
| 2020 Jayco Melbourne Prestige | instrument panel |
| 2021 Jayco Melbourne | instrument panel |
| Units affected | 62 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific motorhome.
What's the safety risk?
When the instrument panel goes blank, it will not show vehicle speed, fuel level, warning messages, or warning lights, increasing the risk of a crash. There is no warning sign before the failure. If the display goes blank, pull over when safe and call the dealer. Repair is free at any franchised Jayco dealer.
What should I do?
- Check your VIN to confirm your 2020-2021 Jayco Melbourne Prestige or Melbourne is included in this recall.
- Contact your nearest franchised Jayco dealer to schedule the free instrument cluster software update that fixes the blank instrument panel at startup.
- Bring the recall notice if Jayco mailed one. If not, reference recall number 23V390 when you call.
- Avoid driving with a blank instrument panel; call Jayco or the dealer for guidance before moving the motorhome.
What happens at the repair
At the dealer, a Jayco technician updates the instrument cluster software on the affected 2020-2021 Melbourne and Melbourne Prestige motorhomes. The update is meant to restore the cluster display at startup so the driver can see the information the panel is supposed to show. The recall repair is available now, and parts and labor are free under the recall. Ask the service desk to confirm the software update is applied before the vehicle is returned.
Timeline
| June 1, 2023 | NHTSA published the recall |
|---|---|
| June 15, 2023 | Owner notification mailed |
| June 30, 2023 | Dealer notification began |
| June 30, 2023 | Dealer notification ended |
| June 30, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V390?
Recall 23V390 covers 62 2020-2021 Jayco Melbourne and Melbourne Prestige motorhomes with instrument cluster software that can leave the panel blank when the vehicle starts. The blank panel hides speed, fuel, warning messages, and warning lights, increasing crash risk.
What should I do if my 2020-2021 Jayco Melbourne or Melbourne Prestige is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 23V390. If it is, contact a franchised Jayco dealer to schedule the instrument cluster software update. Reference recall number 23V390 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this defect at no cost, and Jayco dealers will update the instrument cluster software free of charge. Jayco customer service is available at 1-800-283-8267 for recall questions.
Is it safe to drive if the instrument panel is blank?
A blank instrument panel is a safety risk because it hides speed, fuel level, warning messages, and warning lights. If the panel is blank after startup, pull over when it is safe and call a Jayco dealer for guidance before continuing.
When were owners notified about recall 23V390?
Jayco mailed owner notification letters on June 15, 2023. If you bought the motorhome used or never received a letter, check your VIN to confirm whether your specific 2020-2021 Melbourne or Melbourne Prestige is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V390000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 23V390 |
| NHTSA recall # (full) | 23V390000 |
Source documents
-
Download Owner Notice (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →