Recall 23V376 affects 632 2021-2023 Keystone Arcadia travel trailers for a missing wardrobe backer board. Repair is free at any franchised Keystone dealer.
Keystone is recalling 632 2021-2023 Arcadia travel trailers because the backer board behind the wardrobe cabinet was left out during production. Without that board, the wardrobe slide room can extend out of its opening and raise injury risk; Keystone dealers will install the backer board free of charge.
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What's wrong?
The backer board in the 2021-2023 Keystone Arcadia wardrobe slide is a structural mounting surface behind the bedroom wardrobe cabinet. It gives the cabinet front and slide-box hardware a solid place to fasten, so the cabinet stays tight while the trailer is moving and while the slide room extends or retracts.
On affected Arcadia travel trailers, that board was left out during production. Without the backer board, the wardrobe cabinet does not have the intended support behind it. The cabinet front can loosen on the wardrobe slide, and the slide box needs added steel brackets to support the area the missing board was supposed to reinforce.
Owners can notice the problem before repair. The warning sign is a loose cabinet front on the wardrobe slide in the bedroom. If that area moves, rattles, or does not feel firmly attached, use that description when speaking with a Keystone dealer.
Who's affected?
Spans the 2021, 2022, and 2023 model years, with the same backer board component in each scope.
| 2023 Keystone Arcadia | body or structural component |
|---|---|
| 2021 Keystone Arcadia | body or structural component |
| 2022 Keystone Arcadia | body or structural component |
| Units affected | 632 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A loose cabinet front on the bedroom wardrobe slide is the warning sign to take seriously. With the backer board missing, the slide room can extend out of the opening and increase injury risk. Stop using that slide room and schedule service. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Keystone Arcadia is included in this recall.
- Contact a franchised Keystone dealer to schedule the free inspection and bracket repair.
- Ask the dealer to inspect the wardrobe slide room area and install steel brackets that stop the slide room from extending out of the opening.
- Bring the recall notice if Keystone has mailed one. If not, reference recall number 23V376 when you call.
- Keep people clear of the wardrobe slide room while opening it until the inspection and repair are complete.
What happens at the repair
At the dealer, a Keystone technician inspects the slide room and the wardrobe cabinet area, then installs steel brackets if the inspection shows they are needed to stop the slide room while it opens. The inspection, brackets, and labor are free under the recall. Keystone has a standard reimbursement plan on file for eligible documented repairs paid before the recall notice. Bring prior repair paperwork or receipts to the service desk and ask how the plan applies to this repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 26, 2023 | NHTSA published the recall |
|---|---|
| June 16, 2023 | Owner notification mailed |
| July 18, 2023 | Dealer notification began |
| July 18, 2023 | Dealer notification ended |
| July 18, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 18, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V376?
Recall 23V376 covers 632 2021-2023 Keystone Arcadia travel trailers built without a required backer board behind the wardrobe cabinet. Without that support, the wardrobe slide room can extend out of the opening, increasing injury risk. Keystone dealers will inspect and install steel brackets for free if needed.
What should I do if my 2021-2023 Keystone Arcadia is on this recall?
Check your VIN to confirm your specific trailer is included in recall 23V376. If it is, contact a franchised Keystone dealer to schedule the inspection. Reference recall 23V376 and Keystone recall number 23-444 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone says dealers will inspect the wardrobe slide room area and install steel brackets free of charge if the brackets are needed.
What is the safety risk?
The safety risk is injury from the wardrobe slide room extending out of its opening. Recall 23V376 ties that risk to a missing backer board behind the wardrobe cabinet. The dealer repair adds steel brackets that stop the slide room when opening.
When were owners notified about recall 23V376?
Keystone mailed owner notification letters on July 16, 2023. If you bought the Arcadia used or never received a letter, check your VIN and contact a franchised Keystone dealer. You can also call Keystone customer service at 1-866-425-4369.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V376000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 23V376 |
| NHTSA recall # (full) | 23V376000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →