Recall 23V369 affects 6,422 2019-2024 Jaguar I-Pace vehicles for high-voltage battery overheating. Park and charge outside, away from structures. Repair will be free once available.
High-voltage battery overheating increases the risk of a fire. Park and charge the vehicle outside and away from structures until the recall repair is complete. If the battery warning appears, follow the owner guide and contact a Jaguar retailer for diagnosis. Repair will be free at any franchised Jaguar dealer once available.
Jaguar is recalling 6,422 2019-2024 I-Pace vehicles because the high-voltage battery can overheat and increase the risk of a fire. Owners should park outside and away from structures until Jaguar makes the remedy available; Jaguar dealers will complete the repair free of charge once it opens.
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What's wrong?
The high voltage battery pack in a 2019-2024 Jaguar I-Pace stores the electricity that powers the drive system. It is the large traction battery, separate from the small battery used for basic vehicle electronics. During normal use, the pack sends energy to the propulsion system and is managed by vehicle software that watches battery condition.
On affected I-Pace vehicles, the high voltage battery can overheat. Jaguar tied the recall population to vehicles built before revised battery software entered production, so the repair path centers on software that improves monitoring and response when the battery condition shows risk. The available recall detail does not identify a single damaged part inside the pack.
The owner warning comes through the vehicle software. If the software detects a battery condition risk, it displays a warning message and limits high voltage battery charging capacity to 75%. The owner guide instruction tells the driver to take the I-Pace to a Jaguar retailer for diagnosis and repair.
Who's affected?
The scope spans 6 model years, all tied to the same high-voltage traction battery.
| 2019 Jaguar I-Pace | high-voltage traction battery |
|---|---|
| 2020 Jaguar I-Pace | high-voltage traction battery |
| 2021 Jaguar I-Pace | high-voltage traction battery |
| 2023 Jaguar I-Pace | high-voltage traction battery |
| 2022 Jaguar I-Pace | high-voltage traction battery |
| 2024 Jaguar I-Pace | high-voltage traction battery |
| Units affected | 6,422 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
High-voltage battery overheating increases the risk of a fire. Park and charge the vehicle outside and away from structures until the recall repair is complete. If the battery warning appears, follow the owner guide and contact a Jaguar retailer for diagnosis. Repair will be free at any franchised Jaguar dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2024 Jaguar I-Pace is included in this recall.
- Keep the I-Pace parked and charged outside and away from structures until the recall repair is complete.
- Contact Jaguar customer service or a franchised Jaguar dealer for current repair timing before arranging service.
- Ask about the battery energy control module software update, by dealer visit or over-the-air update, and battery module replacement if needed to address the overheating high-voltage battery.
- Bring the owner letter if you have it. If not, reference recall number 23V369 and Jaguar recall H441 when you call.
What happens at the repair
Until Jaguar opens the final repair, follow Jaguar's interim guidance: park and charge the vehicle outside and away from structures. Once available, a Jaguar technician will update the battery energy control module software at the dealer, or Jaguar will provide the update over the air. The dealer will also replace battery modules that require replacement. The recall repair is free. If you already paid to repair this defect, keep your invoices and contact Jaguar customer service about reimbursement under the Jaguar Land Rover reimbursement plan, subject to its usual terms and conditions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 25, 2023 | NHTSA published the recall |
|---|---|
| June 8, 2023 | Dealer notification began |
| June 8, 2023 | Dealer notification ended |
| July 18, 2023 | Owner notification mailed |
| July 21, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V369?
Recall 23V369 covers 6,422 2019-2024 Jaguar I-Pace vehicles with a high-voltage battery that can overheat and increase fire risk. Jaguar's repair updates the battery energy control module software through a dealer or over-the-air update, and replaces battery modules when needed.
What should I do if my 2019-2024 Jaguar I-Pace is on this recall?
Check your VIN to confirm your specific I-Pace is included in recall 23V369. If it is, park and charge the vehicle outside and away from structures until the recall repair is complete, then contact a franchised Jaguar dealer and reference recall H441.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jaguar says the software update and any needed battery module replacement will be performed free of charge at a franchised Jaguar dealer.
What is the safety risk in recall 23V369?
The safety risk is fire from an overheating high-voltage battery. Until the recall repair is complete, Jaguar tells owners to park and charge the vehicle outside and away from structures. Call Jaguar customer service at 1-800-452-4827 or a franchised Jaguar dealer for repair instructions.
What if I bought my Jaguar I-Pace used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your I-Pace is included, then contact a franchised Jaguar dealer and reference recall 23V369 or Jaguar recall H441.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V369000 |
|---|---|
| Jaguar customer service | 1-800-452-4827 |
| NHTSA recall # | 23V369 |
| NHTSA recall # (full) | 23V369000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Remedy Instructions (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →