Recall 23V352 affects 89,372 2021-2023 Jeep Grand Cherokee and Grand Cherokee 4XE SUVs for steering shaft separation. Repair is free at any franchised Jeep dealer.
Jeep is recalling 89,372 2021-2023 Grand Cherokee and Grand Cherokee 4XE vehicles under recall 23V352 because an incorrectly assembled steering column intermediate shaft can disconnect from the u-joint. A disconnect can cause loss of steering control and increases the risk of a crash; Jeep dealers will complete the repair free of charge.
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What's wrong?
The steering column intermediate shaft in the 2021-2023 Jeep Grand Cherokee and Grand Cherokee 4XE is the link between the steering wheel and the steering gear. It includes a u-joint, or universal joint, that lets the shaft transfer turning force even when the column and steering gear sit at different angles. When assembled correctly, that connection stays locked as the driver turns.
On affected vehicles, the intermediate shaft was installed incorrectly during assembly or repair work on the line. That means the shaft connection was not seated and secured the way Jeep intended. Over use, the shaft can separate from the u-joint. If that happens, the steering wheel no longer sends normal steering input to the wheels, which results in loss of steering control.
Before separation, the driver can notice looseness or play in the steering. Noise while turning is another warning sign that the shaft connection is not holding normally.
Who's affected?
Covers two Grand Cherokee variants across the 2021, 2022, and 2023 model years, with each listed scope tied to the steering column.
| 2021 Jeep Grand Cherokee | steering column |
|---|---|
| 2023 Jeep Grand Cherokee | steering column |
| 2022 Jeep Grand Cherokee 4XE | steering column |
| Units affected | 89,372 |
| Field incidents | NHTSA has logged 15 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A disconnected intermediate steering shaft can cause loss of steering control and increase the risk of a crash. If steering feels loose or you hear noise while turning, stop the trip when safe and call a Jeep dealer for guidance. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Jeep Grand Cherokee or Grand Cherokee 4XE is included in this recall.
- Contact your nearest franchised Jeep dealer to schedule the free steering-column inspection and intermediate-shaft repair that fixes the shaft connection linked to loss of steering control.
- Bring the owner notice to the appointment if you have it. If not, reference recall number 23V352 when you call.
- Call Jeep customer service at 1-800-853-1403 with questions about recall 58A.
What happens at the repair
At the dealer, a Jeep technician inspects the steering column intermediate shaft and the related assembly parts. If the shaft or its parts were assembled incorrectly or show the recall condition, the technician replaces the affected parts. The recall repair is free, including parts and labor. FCA US also has a reimbursement process for owners who already paid for the same problem. Send the original receipt or other proof of payment to FCA US for expense confirmation, as described in the owner letter.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 18, 2023 | NHTSA published the recall |
|---|---|
| June 6, 2023 | Owner notification mailed |
| July 7, 2023 | Dealer notification began |
| July 7, 2023 | Dealer notification ended |
| July 7, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 7, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V352?
Recall 23V352 covers 89,372 2021-2023 Jeep Grand Cherokee and Grand Cherokee 4XE vehicles with a steering column intermediate shaft that was assembled incorrectly. The shaft can disconnect from the u-joint and cause loss of steering control, increasing crash risk. Jeep dealers will inspect and replace parts for free.
What should I do if my 2021-2023 Jeep Grand Cherokee or Grand Cherokee 4XE is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V352. If it is, contact a franchised Jeep dealer to schedule the steering column intermediate shaft inspection. The dealer will replace the intermediate shaft and assembly parts if needed, free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Jeep dealers will inspect the steering column intermediate shaft and replace the intermediate shaft and assembly parts if needed, with parts and labor covered.
Is it safe to drive with recall 23V352 open?
Recall 23V352 does not include do-not-drive guidance. The safety risk is still serious: the intermediate shaft can disconnect from the u-joint and cause loss of steering control, increasing crash risk. Confirm your VIN and schedule the dealer inspection.
What if I bought my Jeep Grand Cherokee used?
The free recall repair still applies. Federal recall law requires the manufacturer to honor the recall regardless of ownership history. If you never received the June 6, 2023 owner letter, check your VIN and reference recall number 23V352 when you call a Jeep dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V352000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 23V352 |
| NHTSA recall # (full) | 23V352000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →