Recall 23V345 covers 89,907 2022-2023 Mitsubishi Outlander and Outlander PHEV SUVs for backup-camera display failure. Repair is free at any franchised Mitsubishi dealer.
Mitsubishi is recalling 89,907 2022-2023 Outlander and Outlander PHEV vehicles because a software error in the infotainment system can keep the rearview camera image from appearing. That loss of rear visibility increases crash or injury risk while backing up, and Mitsubishi dealers will update the software free of charge.
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What's wrong?
The Alliance In-Vehicle Infotainment system in the 2022-2023 Mitsubishi Outlander and Outlander PHEV includes the display that shows the backup camera image. When the vehicle is shifted into reverse, the rear camera sends its view to that screen so the driver can see the area behind the SUV.
On affected vehicles, an A-IVI software error interrupts that display during a backing event. Instead of showing the rear camera image, the screen goes black for a short time, then returns to normal. That leaves the driver without the required rear view image on the display while backing.
There is no warning sign before failure. The screen problem happens as a black display when reverse is selected, so the owner notices it only when the backup camera image is missing or returns after the blank screen.
Who's affected?
Covers both Outlander and Outlander PHEV variants across the 2022 and 2023 model years, all tied to the same in-vehicle infotainment display function.
| 2022 Mitsubishi Outlander | Display function |
|---|---|
| 2023 Mitsubishi Outlander PHEV | Display function |
| 2023 Mitsubishi Outlander | Display function |
| Units affected | 89,907 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A rearview camera that does not show an image reduces the driver's rear view and increases the risk of a crash or injury while backing up. Use mirrors, turn to check behind the vehicle, and schedule the software update soon. Repair is free at any franchised Mitsubishi dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Mitsubishi Outlander or Outlander PHEV is included in this recall.
- Contact a franchised Mitsubishi dealer to schedule the free A-IVI software update that fixes the backup camera display failure.
- Reference recall number 23V345 when you call, and ask whether replacement recall 25V369 also applies to your VIN.
- Bring the recall notice if Mitsubishi mailed one.
- Use extra care when backing up until the update is complete; check mirrors and the area behind the vehicle before shifting into reverse.
What happens at the repair
At the dealer, a Mitsubishi technician updates the A-IVI software that controls the in-vehicle infotainment display. The update is free under the recall and is meant to restore proper rearview camera image display when the vehicle is in reverse. If you've already paid out of pocket for a repair tied to this recall, contact the Mitsubishi Customer Relations Department for refund instructions. Keep any invoice, receipt, or repair order so Mitsubishi can match the expense to the campaign.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 5, 2023 | Dealer notification began |
|---|---|
| June 5, 2023 | Dealer notification ended |
| June 6, 2023 | NHTSA published the recall |
| June 20, 2023 | Owner notification mailed |
| June 20, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 20, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V345?
Recall 23V345 covers 89,907 2022-2023 Mitsubishi Outlander and Outlander PHEV vehicles with an A-IVI software error that can prevent the backup camera image from showing. Mitsubishi dealers will update the A-IVI software for free.
What should I do if my 2022-2023 Mitsubishi Outlander or Outlander PHEV is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V345. If it is, contact a franchised Mitsubishi dealer to schedule the A-IVI software update. Reference Mitsubishi recall SR-23-001 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mitsubishi's remedy says dealers will update the A-IVI software free of charge. Parts and labor are covered at any franchised Mitsubishi dealer.
What is the safety risk?
The rearview camera image can fail to appear on the display, reducing the driver's view behind the vehicle. That reduced rear view increases the risk of a crash or injury, especially while backing up. The dealer software update fixes the display issue for free.
When were owners notified?
Mitsubishi mailed owner notification letters on June 20, 2023. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your Outlander or Outlander PHEV is included before calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V345000 |
|---|---|
| Mitsubishi customer service | 1-888-648-7820 |
| NHTSA recall # | 23V345 |
| NHTSA recall # (full) | 23V345000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →