Recall 23V305 affects 523 2020-2022 Ford Explorer Police Interceptor Utility vehicles with backup camera display failure. Free ICS software update at any franchised Ford dealer.
Ford is recalling 523 2020-2022 Explorer Police Interceptor Utility vehicles with the 12.1-inch Integrated Computer Screen because the backup camera image does not appear when the driver turns the display off before shifting into reverse. Reduced rear visibility raises crash or injury risk, and Ford dealers will complete the repair free of charge.
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What's wrong?
The Integrated Computer Screen in the 2020-2022 Ford Explorer Police Interceptor Utility is the large center display used for vehicle functions, including the rearview camera image. When the vehicle is shifted into reverse, that camera image is supposed to appear on the screen so the driver can see the area behind the vehicle.
On affected Explorers, the screen software does not turn the display back on when the driver has already used the Display On/Off Button to switch it off. The problem is in the software logic for the screen, not the camera lens itself. Because the display stays off during the backing event, the required rearview image does not appear.
There is no warning sign before failure. The owner-visible sign is direct: if the display was turned off before reverse is selected, the backup camera image is missing when the vehicle is backing up.
Who's affected?
Scope is limited to Explorer Police Utility vehicles from the 2020, 2021, and 2022 model years, all tied to the integrated computer screen display function.
| 2021 Ford Explorer | Display function |
|---|---|
| 2022 Ford Explorer | Display function |
| 2020 Ford Explorer | Display function |
| Units affected | 523 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
When the rearview camera fails to show an image, the driver loses part of the rear view while backing up. That reduced view increases the risk of a crash or injury. Use mirrors, look over your shoulder, and schedule the software repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2020-2022 Ford Explorer Police Interceptor Utility with the 12.1-inch Integrated Computer Screen is included in this recall.
- Contact your nearest franchised Ford dealer to schedule the free ICS software update that fixes the rearview camera display problem.
- Bring the recall notice if Ford mailed one. If not, reference recall number 23V305 and Ford recall 23C14 when you call.
- Use extra care backing up until the software update is complete; turn the display on before shifting into reverse.
What happens at the repair
At the dealer, a Ford technician updates the Integrated Computer Screen software so the backup camera image displays correctly when the vehicle is shifted into reverse. The software update is free under recall 23V305, and parts and labor are covered. Ford's general reimbursement plan covers eligible out-of-pocket remedy costs paid before owner notification, with eligibility ending June 16, 2023. Keep repair invoices and proof of payment, then ask Ford customer service or the dealer service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 28, 2023 | NHTSA published the recall |
|---|---|
| May 1, 2023 | Dealer notification began |
| May 1, 2023 | Dealer notification ended |
| May 29, 2023 | Interim owner notification (was planned for this date) |
| June 6, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 27, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V305?
Recall 23V305 covers 523 2020-2022 Ford Explorer Police Interceptor Utility vehicles with a 12.1-inch Integrated Computer Screen. If the display is turned off before reverse, the backup camera image will not appear. Ford dealers will update the ICS software for free.
What should I do if my 2020-2022 Ford Explorer is on this recall?
Check your VIN to confirm your specific Explorer is included in recall 23V305. If it is, contact a franchised Ford dealer to schedule the ICS software update. Reference Ford recall number 23C14 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford dealers will update the ICS software free of charge. Ford mailed owner notification letters on July 27, 2023.
What is the safety risk?
The backup camera image can fail to display when the vehicle is in reverse after the screen has been turned off. That reduces the driver's rear view and increases the risk of a crash or injury. The free dealer repair updates the ICS software.
What if I bought my Ford Explorer used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Explorer is included, then call a franchised Ford dealer and reference recall 23V305 or Ford recall number 23C14.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V305000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 23V305 |
| NHTSA recall # (full) | 23V305000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →