Recall 23V301 affects 165,503 2019-2021 Ram Promaster vehicles for a park-pawl defect and rollaway risk. Repair is free at any franchised Ram dealer.
Ram is recalling 165,503 2019-2021 Promaster vans equipped with a 62TE transmission because debris inside the transmission can keep the park pawl from fully engaging the park gear. A partially engaged park pawl can let the vehicle roll away, increasing the risk of a crash or injury; Ram dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The park pawl in a 2019-2021 Ram Promaster with the 62TE transmission is the mechanical latch that holds the transmission park gear when you shift into Park. When it seats fully, it keeps the van from rolling after the driver stops, shifts to Park, and releases the brake.
On affected vans, the powertrain control module software can lead to premature failure of the lower clutch retainer inside the transmission. That failure can create metallic debris. The debris can get between the park pawl and the park gear, so the pawl does not fully engage even though the shifter is in Park.
There is no warning sign before failure. The van can appear to be in Park, but the park mechanism has not locked as designed. The recall repair updates the powertrain control module calibration software.
Who's affected?
Spans the 2019, 2020, and 2021 model years, all tied to the same automatic transmission component.
| 2021 Ram Promaster | automatic transmission |
|---|---|
| 2020 Ram Promaster | automatic transmission |
| 2019 Ram Promaster | automatic transmission |
| Units affected | 165,503 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the park pawl does not fully engage, the vehicle can roll away after you shift into Park, increasing the risk of a crash or injury. There is no warning sign before failure, so use the parking brake and schedule the recall repair soon. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Ram Promaster is included in this recall.
- Contact your nearest franchised Ram dealer to schedule the free powertrain control module software update and transmission inspection that addresses the park pawl debris problem.
- Bring the recall notice if Ram mailed one. If not, reference recall number 23V301 when you call.
- Use the parking brake every time you park until the repair is complete.
What happens at the repair
At the dealer, a Ram technician updates the powertrain control module software, then inspects the transmission for the park pawl condition covered by recall 23V301. The technician replaces the transmission or affected transmission components when inspection shows replacement is needed. The recall repair is free, including parts and labor. If you have already paid for a repair tied to this transmission condition, FCA US asks owners to send the original receipt or other proof of payment so the expense can be reviewed under its reimbursement practice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 27, 2023 | NHTSA published the recall |
|---|---|
| June 16, 2023 | Dealer notification began |
| June 16, 2023 | Dealer notification ended |
| June 16, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 16, 2023 | Interim owner notification (was planned for this date) |
| June 22, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V301?
Recall 23V301 covers 165,503 2019-2021 Ram Promaster vans equipped with a 62TE transmission. Debris inside the transmission can stop the park pawl from fully engaging the park gear, creating rollaway risk. Ram dealers will update software and inspect the transmission for free.
What should I do if my 2019-2021 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 23V301. If it is, contact a franchised Ram dealer to schedule the powertrain control module software update and transmission inspection. Reference recall number 23V301 or FCA recall 44A when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair covered safety defects at no cost. Ram dealers will update the powertrain control module software, inspect the transmission, and replace the transmission or internal components as needed free of charge.
What is the safety risk?
The safety risk is vehicle rollaway. If the park pawl does not fully engage the park gear, the van can move after it is shifted into park, increasing the risk of a crash or injury. The dealer repair addresses the transmission condition for free.
What if I bought my Ram Promaster used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. If you never received the June 22, 2023 owner letter, check your VIN to confirm whether your specific Promaster is included, then call a franchised Ram dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V301000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 23V301 |
| NHTSA recall # (full) | 23V301000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →