Recall 23V298 affects 108,936 2023 Kia vehicles for a blank 4.2-inch instrument cluster display. Software repair is free at any franchised Kia dealer.
Kia is recalling 108,936 2023 Telluride, Soul, Sportage, and Niro vehicles under recall 23V298 because the digital instrument cluster can stay blank when the vehicle starts. That blank display hides tire pressure, warning messages, and warning lights, increasing crash risk; Kia dealers will complete the recall repair free of charge.
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What's wrong?
The instrument cluster in affected 2023 Kia Telluride, Soul, Sportage, Niro, Sportage Hybrid, Niro PHEV, and Sportage PHEV vehicles is the display panel in front of the driver. It uses a small LCD screen to show speed, warning lights, tire pressure alerts, and other basic driving information when the vehicle starts.
Under NHTSA campaign 23V298, the problem is a software boot error in that cluster. When voltage becomes unstable during startup, electrical noise can interfere with the cluster software as it loads. The screen can stay blank, leaving the driver without the normal gauges and required tire pressure monitoring display.
There is no warning sign before failure. The issue appears when the vehicle is started: the cluster either displays the expected information or it does not.
Who's affected?
Covers seven Kia model lines from the 2023 model year, including hybrid and plug-in hybrid variants.
| 2023 Kia Telluride | instrument panel |
|---|---|
| 2023 Kia Soul | instrument panel |
| 2023 Kia Sportage | instrument panel |
| 2023 Kia Niro | instrument panel |
| 2023 Kia Sportage Hybrid | instrument panel |
| 2023 Kia Niro PHEV | instrument panel |
| 2023 Kia Sportage PHEV | instrument panel |
| Units affected | 108,936 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A blank instrument cluster leaves the driver without critical information, including tire pressure, warning messages, and warning lights. That loss of visibility increases the risk of a crash because the driver has less information while operating the vehicle. Schedule the software update soon. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2023 Kia Telluride, Soul, Sportage, Niro, Sportage Hybrid, Niro PHEV, or Sportage PHEV is included in this recall.
- Contact a franchised Kia dealer to schedule the free instrument-cluster software update that fixes the blank-display failure.
- Bring the recall notice if Kia mailed one. If not, reference recall number 23V298 and Kia recall SC270 when you call.
- Watch the instrument cluster at startup and while driving; pull over safely and call the dealer if the display goes blank.
What happens at the repair
At the dealer, a Kia technician updates the instrument cluster software so the digital display shows the required vehicle information when the vehicle is started. The dealer software update is free, and labor is covered by Kia. Kia used its general reimbursement plan for this campaign, so documented out-of-pocket costs for the same instrument cluster software issue can be submitted through Kia's reimbursement process. Bring prior repair paperwork and proof of payment to the service desk, or contact Kia customer service and reference recall SC270.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 26, 2023 | NHTSA published the recall |
|---|---|
| May 1, 2023 | Dealer notification began |
| May 1, 2023 | Dealer notification ended |
| May 26, 2023 | Owner notification mailed |
| May 26, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V298?
Recall 23V298 covers 108,936 2023 Kia Telluride, Soul, Sportage, Niro, Sportage Hybrid, Niro PHEV, and Sportage PHEV vehicles with a digital instrument cluster screen that can go blank at startup. A blank cluster hides tire pressure, warning messages, and warning lights, increasing crash risk. Kia dealers update the instrument cluster software for free.
What should I do if my 2023 Kia Telluride, Soul, Sportage, Niro, Sportage Hybrid, Niro PHEV, or Sportage PHEV is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V298. If it is, contact a franchised Kia dealer to schedule the instrument cluster software update. Reference recall 23V298 or Kia recall number SC270 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Kia's remedy states that dealers will update the instrument cluster software free of charge. Any franchised Kia dealer can perform the recall repair.
What is the safety risk from a blank instrument cluster?
The safety risk is missing critical driver information when the vehicle starts. If the instrument cluster display is blank, it will not show tire pressure, warning messages, or warning lights. That loss of information increases the risk of a crash under NHTSA campaign 23V298.
When were owners notified about Kia recall 23V298?
Kia mailed owner notification letters on May 26, 2023. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a Kia dealer with recall number 23V298 or SC270.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V298000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 23V298 |
| NHTSA recall # (full) | 23V298000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →