Recall 23V284 affects 59 2021-2023 Crysteel Dump Body vehicles because water can corrode the winch remote. Inspection and remote replacement are free.
Crysteel is recalling 59 2021-2023 Dump Body vehicles built on Isuzu NRR-Series chassis because water can enter the Warn Winch handheld remote and corrode its circuit board. The corrosion can make the winch operate unintentionally, increasing the risk of injury; Crysteel dealers will complete the repair free of charge.
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What's wrong?
The winch on 2021-2023 Crysteel Dump Body vehicles is a WARN VR EVO 8 unit controlled by a handheld remote. The remote lets an operator run the winch from outside the cab, either wirelessly or with the cord plugged into the winch. In normal use, the circuit board inside the remote reads the button input and sends the command to start, stop, or change winch direction.
On affected vehicles, water can get inside the wireless handheld remote. Water and corrosion on specific points of the circuit board can create an electrical path that was never commanded by the operator. That can make the winch start by itself, or keep running after the switch button is released.
There is no warning sign before failure. A wet remote, visible corrosion, or a winch that does not stop when the button is released means the remote is no longer behaving normally.
Who's affected?
Covers the 2021, 2022, and 2023 Dump Body, with the VR EVO 8 winch tied to both winch equipment and electrical system components.
| 2023 Crysteel Dump Body | Winch |
|---|---|
| 2023 Crysteel Dump Body | electrical system |
| 2021 Crysteel Dump Body | Winch |
| 2021 Crysteel Dump Body | electrical system |
| 2022 Crysteel Dump Body | Winch |
| 2022 Crysteel Dump Body | electrical system |
| Units affected | 59 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and body model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the winch remote has corrosion or water intrusion, the winch can run without an intended command and injure someone near the equipment. Keep people clear of the winch, remove the remote battery pack as instructed, and stop using the remote if corrosion or water is present. Repair is free at any franchised Crysteel dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Crysteel Dump Body is included in this recall.
- Contact Crysteel customer service at 1-800-533-0494 to get the winch-remote inspection instructions and free replacement path.
- Remove the battery pack from the wireless winch remote to disable wireless operation while you inspect it for water intrusion or corrosion.
- Stop using the remote if you find water intrusion or corrosion, then contact WARN customer service for the free replacement remote.
- Reference recall number 23V284 and Crysteel recall TS#_2013 when you call.
- Keep the winch remote away from active use until the corrosion inspection and any needed replacement are complete.
What happens at the repair
Crysteel and Warn provide inspection instructions for the wireless winch remote. A Crysteel technician or Warn customer service can guide removal of the remote battery pack, inspection for corrosion or water intrusion, and disabling of the wireless function. If corrosion, water intrusion, unexpected winch operation, or water exposure is found, stop using the remote and contact Warn customer service for a free replacement remote. Warn also makes the replacement water resistant remote available free of charge. To claim the campaign compensation listed in the reimbursement plan, Warn provides a $100 coupon for the loss of wireless function.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 21, 2023 | NHTSA published the recall |
|---|---|
| April 21, 2023 | Dealer notification began |
| April 21, 2023 | Interim owner notification (was planned for this date) |
| April 28, 2023 | Owner notification mailed |
| April 28, 2023 | Dealer notification ended |
Frequently asked questions
What is recall 23V284?
Recall 23V284 covers 59 2021-2023 Crysteel Dump Body vehicles built on Isuzu NRR-Series chassis with a Warn winch and wireless handheld remote. Water can enter the remote, corrode the circuit board, and let the winch operate unintentionally, increasing injury risk.
What should I do if my 2021-2023 Crysteel Dump Body is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V284. If it is, follow Crysteel and Warn inspection instructions for the handheld winch remote, remove the battery pack to disable wireless operation, and contact Crysteel or WARN if corrosion or water intrusion is found.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy at no cost to the owner. Crysteel and Warn will provide inspection instructions, a replacement remote if corrosion or water intrusion is found, and a replacement water resistant remote free of charge.
Is it safe to use the winch remote?
Do not use the wireless remote if you find corrosion or water intrusion after removing the battery pack. The concern is unintended winch operation, which increases injury risk. Use the inspection instructions and contact WARN customer service for a free replacement remote if the remote shows water damage.
When were owners notified about recall 23V284?
Crysteel mailed owner notification letters beginning on April 28, 2023. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Dump Body vehicle is included, then reference recall 23V284 when contacting Crysteel or the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V284000 |
|---|---|
| Crysteel customer service | 1-800-533-0494 |
| NHTSA recall # | 23V284 |
| NHTSA recall # (full) | 23V284000 |
Source documents
-
Download Owner Notice (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →