Recall 23V272 affects 280 2021-2023 Prevost X3-45 Commuter buses for improperly welded passenger seat frames. Repair is free at any franchised Prevost dealer.
Prevost is recalling 280 2021-2023 X3-45 Commuter buses because foldable passenger seat frames were improperly welded. An improperly welded frame can fail to adequately restrain a passenger during a crash, increasing injury risk, and Prevost dealers will complete the recall repair free of charge.
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What's wrong?
The foldable passenger seat frame in the 2021-2023 Prevost X3-45 Commuter is the metal structure under the flip-up seat cushion. It supports the passenger seat and helps hold the seat belt anchorage in the position required by federal safety rules. The frame depends on its welds to keep the seat structure tied together under load.
On affected buses, the seat supplier did not weld some foldable seat frames correctly. A weak weld reduces the structural integrity of the seat frame, so the seat and belt anchorage do not meet the strength requirement for Seat Belt Assembly Anchorages. Non-foldable seats use a different frame design, so this recall is limited to the flip-up passenger seats installed in the affected production period.
There is no warning sign before failure. The problem is inside the seat frame weld, so an owner or driver is not expected to notice a noise, movement, or dashboard warning before the seat is inspected.
Who's affected?
Covers the 2021, 2022, and 2023 X3-45 Commuter model years, all with the same foldable seat assembly.
| 2023 Prevost X3-45 Commuter | seat assembly |
|---|---|
| 2022 Prevost X3-45 Commuter | seat assembly |
| 2021 Prevost X3-45 Commuter | seat assembly |
| Units affected | 280 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An improperly welded seat frame can fail to restrain the passenger properly during a crash, increasing the risk of injury. There is no warning sign before this issue, so the VIN check and dealer inspection decide whether the seat frame needs replacement. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Prevost X3-45 Commuter bus is included in this recall.
- Contact a franchised Prevost dealer to schedule the free seat-frame inspection and any needed replacement for improperly welded passenger seat frames.
- Bring the recall notice Prevost mailed, or reference recall number 23V272 when you call.
- Ask the dealer whether the bus should stay out of passenger service until the seat-frame inspection is complete.
- Call Prevost customer service at 1-866-870-2046 with questions about scheduling or dealer handling.
What happens at the repair
At the dealer, a Prevost technician inspects the foldable passenger seat frames and replaces any seat frames that need replacement. The recall repair is free, with parts and labor covered. If you already paid to inspect and correct this defect before the recall launched, Prevost says reimbursement is handled through its reimbursement plan. Contact Prevost customer service and ask what documentation the plan requires for a paid seat frame inspection or correction tied to recall 23V272.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 17, 2023 | NHTSA published the recall |
|---|---|
| June 6, 2023 | Dealer notification began |
| June 6, 2023 | Dealer notification ended |
| June 6, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 6, 2023 | Interim owner notification (was planned for this date) |
| June 7, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V272?
Recall 23V272 covers 280 2021-2023 Prevost X3-45 Commuter buses with foldable passenger seat frames that were improperly welded. The issue fails the federal seat-belt-anchorages standard, and Prevost will inspect and replace affected seat frames for free.
What should I do if my 2021-2023 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V272. If it is, contact Prevost customer service at 1-866-870-2046 or an authorized Prevost service location to schedule the seat-frame inspection. Reference Prevost recall SR23-304 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix this defect at no cost, and Prevost says it will inspect and replace the seat frames as needed free of charge. Parts and labor are covered for included vehicles.
Is it safe to drive a Prevost X3-45 Commuter with recall 23V272 open?
The recall does not include do-not-drive instructions. The safety issue is still real: an improperly welded foldable passenger seat frame can fail to restrain a passenger correctly in a crash, raising injury risk. Confirm the VIN and arrange the free inspection.
When were owners notified about recall 23V272?
Prevost mailed owner notification letters on June 7, 2023. If you bought the bus used or never received a letter, the VIN still decides whether this recall applies. Check your VIN and reference recall 23V272 or Prevost recall SR23-304 when contacting service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V272000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 23V272 |
| NHTSA recall # (full) | 23V272000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →