Recall 23V271 affects 280 2021-2023 Prevost X3-45 Commuter buses for loose seat-cushion bolts. Repair is free at any franchised Prevost dealer.
Prevost is recalling 280 2021-2023 X3-45 Commuter buses under recall 23V271 because bolts for the foldable passenger seat cushion can loosen and fall out. If the cushion detaches from the seat frame, it does not adequately restrain the passenger in a crash; Prevost dealers will complete the repair free of charge.
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What's wrong?
The affected part is the foldable passenger seat cushion on 2021-2023 Prevost X3-45 Commuter buses. This cushion folds up when the seat is not in use and locks back onto the seat frame when a passenger sits down. The cushion depends on its mounting bolts to keep it attached to the frame.
On affected buses, the seat cushion bolts were not adjusted properly. If the bolts loosen and fall out, the cushion is no longer held to the seat frame. If both bolts disengage under the wrong conditions, the cushion can separate from the frame instead of supporting the passenger as designed. The repair secures the bolts with Loctite adhesive so they stay in place.
There is no warning sign while riding before the cushion separates. During periodic vehicle inspections, a technician can spot unscrewed or missing seat cushion bolts before the seat is used again.
Who's affected?
Covers the 2021-2023 model years, all tied to the same X3-45 Commuter seat assembly.
| 2022 Prevost X3-45 Commuter | seat assembly |
|---|---|
| 2023 Prevost X3-45 Commuter | seat assembly |
| 2021 Prevost X3-45 Commuter | seat assembly |
| Units affected | 280 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A detached passenger seat cushion can fail to restrain the passenger as intended, increasing injury risk during a crash. There is no warning sign while driving, but unscrewed or missing cushion bolts can be found during inspection. Have the seat cushion bolts inspected and schedule the recall repair soon. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Prevost X3-45 Commuter is included in this recall.
- Contact a franchised Prevost dealer to schedule the free seat-cushion bolt repair that adds adhesive to the bolts securing the foldable passenger seat cushion to the seat frame.
- Bring the recall notice if Prevost mailed one. If not, reference recall number 23V271 and Prevost recall SR23-305 when you call.
- Keep passengers out of any seat with a loose or detached cushion until the repair is complete.
- Call Prevost customer service at 1-866-870-2046 with questions about scheduling or repair status.
What happens at the repair
At the dealer, a Prevost technician adds adhesive to the foldable passenger seat cushion bolts so the cushion stays secured to the seat frame. Parts and labor are covered under the recall. If you already paid to inspect and correct this defect before the safety recall launched, Prevost's reimbursement plan covers that prior work. Bring documentation for the completed repair and ask the service desk how to submit it under Prevost's plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 17, 2023 | NHTSA published the recall |
|---|---|
| June 6, 2023 | Dealer notification began |
| June 6, 2023 | Dealer notification ended |
| June 6, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 6, 2023 | Interim owner notification (was planned for this date) |
| June 7, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V271?
Recall 23V271 covers 280 2021-2023 Prevost X3-45 Commuter buses with foldable passenger seat cushion bolts that can loosen and fall out. If the cushion detaches from the seat frame, it can fail to restrain a passenger during a crash. Prevost adds adhesive to the bolts for free.
What should I do if my 2021-2023 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific bus is included in recall 23V271. If it is, contact a franchised Prevost dealer or Prevost customer service at 1-866-870-2046 to arrange the bolt-adhesive repair. Reference Prevost recall number SR23-305 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Prevost will add adhesive to the foldable passenger seat cushion bolts free of charge. Parts and labor are covered at a franchised Prevost dealer.
What is the safety risk?
The safety risk is passenger restraint failure during a crash. If the foldable seat cushion detaches from the seat frame, the cushion cannot properly help restrain the seated passenger. That raises the risk of injury for passengers using the affected seat.
When were owners notified about recall 23V271?
Prevost mailed owner notification letters on June 7, 2023. The repair is available, so owners do not need to wait for another letter before acting. Check your VIN, then contact a Prevost dealer or Prevost customer service with recall number SR23-305.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V271000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 23V271 |
| NHTSA recall # (full) | 23V271000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →