Recall 23V267 affects 20 2019-2022 Field Van Sprinter vehicles with winch remotes vulnerable to corrosion and unintentional operation. Replacement remotes are free.
Field Van is recalling 20 2019-2022 Sprinter vans equipped with a Warn winch and wireless handheld remote because water intrusion in the remote can corrode the circuit board. The winch can operate without command, increasing the risk of injury, and the dealer repair is free.
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What's wrong?
The WARN VR EVO 12-S winch on affected 2019-2022 Field Van Sprinter builds is an electric pulling device mounted to help recover or move the vehicle when it is stuck. Its handheld remote sends the operator's command to the winch so the motor starts, stops, winds cable in, or pays cable out only when commanded.
The problem is inside the wireless handheld remote. Water entering the remote corrodes specific areas of the circuit board, the small electronic plate that carries switch signals. That corrosion can create an unintended signal, so the winch starts running when nobody pressed the button, or keeps running after the switch is released.
The warning sign is the winch motor running when the driver or winch operator did not command it. If you hear that, treat the winch control as active and stop using the wireless remote. Removing the remote battery disables wireless control, and unplugging the remote when it is not in use eliminates the unintended operation path described in campaign 23V267.
Who's affected?
VINs have been searchable since May 12, 2023. The same WARN VR EVO 12-S equipment appears under both winch and electrical-system components across the listed model years.
| 2019 Field Van Sprinter | Winch |
|---|---|
| 2019 Field Van Sprinter | electrical system |
| 2020 Field Van Sprinter | Winch |
| 2020 Field Van Sprinter | electrical system |
| 2021 Field Van Sprinter | Winch |
| 2021 Field Van Sprinter | electrical system |
| 2022 Field Van Sprinter | Winch |
| 2022 Field Van Sprinter | electrical system |
| Units affected | 20 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An unintended winch operation increases the risk of injury because the winch can move while people are near it. If you hear the winch motor running without a command, keep hands and bystanders clear and stop using the wireless remote until it is inspected. Repair is free at any franchised Field Van dealer.
What should I do?
- Check your VIN to confirm your 2019-2022 Field Van Sprinter is included in this recall.
- Contact Field Van customer service to get the free winch remote inspection and replacement instructions.
- Inspect the wireless winch remote for water intrusion or corrosion, then remove the battery pack to disable the wireless function.
- Stop using the remote if corrosion or water intrusion is found, and ask for a free replacement remote.
- Reference recall number 23V267 when you call Field Van customer service at 1-559-233-8267.
What happens at the repair
Field Van and WARN handle this recall by having owners inspect the winch remote for corrosion or water intrusion and disable the wireless function by removing the remote battery pack. If corrosion, water intrusion, unexpected winch operation, submersion, or water exposure is found, stop using the remote and contact WARN customer service for a replacement remote, free of charge. WARN also offers a replacement water resistant remote free under the recall. For compensation tied to the disabled wireless function, WARN offers a $100 coupon. Ask Field Van or WARN customer service how to claim that coupon when you request the replacement remote.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 13, 2023 | NHTSA published the recall |
|---|---|
| April 19, 2023 | Owner notification mailed |
| May 12, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 12, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V267?
Recall 23V267 covers 20 2019-2022 Field Van Sprinter vehicles equipped with a Warn winch and wireless handheld remote. Water can enter the remote, corrode the circuit board, and allow the winch to operate unintentionally, increasing injury risk.
What should I do if my 2019-2022 Field Van Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 23V267. If it is, inspect the winch remote for corrosion or water intrusion, remove the remote battery pack to disable wireless operation, and contact Field Van customer service at 1-559-233-8267 for repair instructions.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Field Van's remedy provides inspection instructions plus a replacement remote from WARN free of charge when corrosion or water intrusion is found.
What is the safety risk?
The safety risk is unintended winch operation. If water gets into the wireless remote and corrodes the circuit board, the winch can operate without command. That creates an injury risk around the winch, cable, fairlead, and nearby people.
When were owners notified about recall 23V267?
Field Van mailed owner notification letters on April 19, 2023. If you bought the van used or never received the letter, check your VIN and reference recall 23V267 when you contact Field Van about the winch remote remedy.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V267000 |
|---|---|
| Field Van customer service | 1-559-233-8267 |
| NHTSA recall # | 23V267 |
| NHTSA recall # (full) | 23V267000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →