Recall 23V245 affects 3 2023 Prevost X3-45 Vip and X3-45 motor coaches for electrical cable chafing. Repair is free at any franchised Prevost dealer.
Prevost is recalling 3 2023 X3-45 Vip and X3-45 motor coaches because an insufficient grommet lets electrical power distribution cables chafe against a metal panel. The cable damage can cause a short circuit and fire risk, and a vehicle fire can require passenger evacuation in traffic; Prevost dealers will complete the repair free of charge.
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What's wrong?
The grommet on the 2023 Prevost X3-45 Vip and X3-45 motor coaches is a protective ring where electrical power distribution cables pass through a metal panel. Its job is simple: keep the cable insulation from rubbing against the panel edge. The cables carry electrical power, so that protection matters every time the coach vibrates or flexes in normal service.
On affected coaches, the wrong grommet was installed during manufacturing. It does not give the cables enough protection at the panel opening. As the cables move against the metal edge, the insulation can wear down and expose the conductor, creating a short circuit.
There is no warning sign before failure. An owner is not given a dashboard light, noise, or handling change that confirms the cable insulation has worn through.
Who's affected?
Covers the X3-45 Vip and X3-45 configurations using the same cable-feed-through grommet.
| 2023 Prevost X3-45 Vip | electrical system |
|---|---|
| 2023 Prevost X3-45 | electrical system |
| Units affected | 3 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An electrical short circuit increases the risk of a fire. There is no warning sign before this issue. A fire can force evacuation in uncontrolled traffic, increasing injury risk for passengers, so schedule the inspection soon and use caution until it is complete. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2023 Prevost X3-45 Vip or X3-45 is included in this recall.
- Contact a franchised Prevost dealer to schedule the free electrical cable grommet inspection and repair.
- Bring the recall notice if you have it. If not, reference recall number 23V245 when you call.
- Keep the coach out of passenger service until Prevost inspects the cable grommet and completes any needed repair.
What happens at the repair
At the dealer, a Prevost technician inspects the grommet that protects the electrical power distribution cables where they pass through the metallic panel. If the grommet is damaged or insufficient, the technician replaces it so the cables are protected from chafing on the panel edge. The recall repair is free, including parts and labor. If you already paid to inspect or correct this defect before the recall launched, Prevost's reimbursement plan covers that prior repair. Ask the service desk what paperwork Prevost needs for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 6, 2023 | NHTSA published the recall |
|---|---|
| May 8, 2023 | Owner notification mailed |
| May 26, 2023 | Dealer notification began |
| May 26, 2023 | Dealer notification ended |
| May 26, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 26, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V245?
Recall 23V245 covers 3 2023 Prevost X3-45 Vip and X3-45 motor coaches with insufficient protection around electrical power distribution cables. The cables can chafe against a metallic panel and short circuit. Prevost will inspect the grommet and replace it if needed for free.
What should I do if my 2023 Prevost X3-45 Vip or X3-45 is on this recall?
Check your VIN to confirm your specific coach is included in recall 23V245. If it is, contact a franchised Prevost service location to schedule the electrical system inspection. Reference recall number 23V245 or Prevost recall SR23-13 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Prevost will inspect the cable grommet and replace it if necessary free of charge at a franchised Prevost service location.
What is the safety risk?
The safety risk is fire. If the electrical power distribution cables chafe on the metallic panel, they can short circuit and start a vehicle fire. A fire on a motor coach also creates evacuation risk for passengers in traffic.
When were owners notified about recall 23V245?
Prevost mailed owner notification letters on May 8, 2023. If you bought the coach used or never received the letter, check your VIN and call Prevost customer service at 1-866-870-2046 with recall number SR23-13.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V245000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 23V245 |
| NHTSA recall # (full) | 23V245000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →