Recall 23V244 covers 38 2023 Tesla Model X vehicles because weak camera signal strength can stop the rearview image in reverse. Free OTA update completed.
Tesla is recalling 38 2023 Model X vehicles equipped with full self-driving computer 4.0 and software release 2023.2.200 because weak camera signal strength can stop the rearview image from displaying. That loss of rear visibility while reversing raises the risk of injury or crash, and Tesla will complete the free recall repair.
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What's wrong?
The rearview camera system on the 2023 Tesla Model X sends a live image from the backup camera to the center display when the vehicle is shifted into Reverse. That image gives the driver the rear visibility required by Federal Motor Vehicle Safety Standard 111. On vehicles in NHTSA campaign 23V244, the affected setup is full self-driving computer 4.0 running software release 2023.2.200.
The problem is signal strength. The backup camera signal is not strong enough to overcome resistance in the camera cables and connectors, so the video feed fails to appear at the start of a backing maneuver. Tesla's remedy software, release 2023.2.201 or later, increases the backup camera signal so the rearview image displays as required.
The warning sign is direct: when the condition is present, the rearview camera display appears blank after shifting into Reverse. Treat that blank screen as the sign that the camera signal problem is active.
Who's affected?
| 2023 Tesla Model X | Back over prevention |
|---|---|
| Units affected | 38 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included in this recall.
What's the safety risk?
A blank rearview camera image reduces rear visibility when the vehicle is in Reverse, increasing the risk of injury or a crash. If the screen is blank, use mirrors and direct checks before backing up, then confirm the software update status. Repair is free at any franchised Tesla dealer.
What should I do?
- Check your VIN to confirm your 2023 Tesla Model X is included in this recall.
- Confirm the free OTA software update has installed, because it fixes weak camera signal strength that can stop the rearview image from displaying.
- Contact Tesla customer service at 1-877-798-3752 if the update has not installed or the rearview image still does not display.
- Reference recall number 23V244 when you contact Tesla.
- Use extra care when reversing until the rearview image displays normally, and rely on mirrors and direct checks.
What happens at the repair
Tesla has released the free OTA software update for the affected Model X vehicles, and the source says all affected vehicles have been remedied. No dealer visit is needed for the software repair unless Tesla service tells you the update did not install correctly on your vehicle. Tesla is not offering reimbursement for this campaign because the remedy was delivered free of charge and the source states there was no paid repair tied to the underlying condition. Owners can contact Tesla customer service at 1-877-798-3752 for service questions.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| March 9, 2023 | Owner notification mailed |
|---|---|
| April 5, 2023 | NHTSA published the recall |
| April 7, 2023 | Dealer notification began |
| April 7, 2023 | Dealer notification ended |
| June 5, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V244?
Recall 23V244 covers 38 2023 Tesla Model X vehicles with full self-driving computer 4.0 and software release 2023.2.200. Weak camera signal strength can stop the rearview image from displaying in reverse, increasing injury or crash risk. Tesla released a free over-the-air software update.
What should I do if my 2023 Tesla Model X is on this recall?
Check your VIN to confirm your specific Model X is included in recall 23V244. If it is, confirm the over-the-air software update has installed. Tesla says all affected vehicles have been remedied. For service help, contact Tesla at 1-877-798-3752.
Is the recall repair free?
Yes. Federal recall law requires the defect repair at no cost, and Tesla released the over-the-air software update free of charge. The update addresses the rearview image display issue tied to recall 23V244.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview image does not display in reverse, the driver has less visibility behind the vehicle, increasing the risk of injury or crash.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V244000 |
|---|---|
| Tesla customer service | 1-877-798-3752 |
| NHTSA recall # | 23V244 |
| NHTSA recall # (full) | 23V244000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →