Recall 23V240 covers 140 2019-2021 Mci D45CRTLE, J3500, and J4500 coaches with bike racks blocking rear lighting. Repair is free at any franchised Mci dealer.
Mci is recalling 140 2019-2021 D45CRTLE, J3500, and J4500 coaches equipped with rear-mounted bike racks because installed bikes can block the rear lights. Blocked rear lighting makes the coach harder for other drivers to see and increases crash risk; Mci dealers will complete the free repair.
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What's wrong?
The rear-mounted bike rack on certain 2019-2021 Mci D45CRTLE, J3500, and J4500 coaches is a 5-position carrier mounted behind the coach. The coach's rear lamps are supposed to stay visible from required angles so drivers behind or beside the coach can see braking, signaling, and lighting cues. FMVSS 108 sets those lamp visibility requirements.
The problem starts when bikes are loaded on the rack. Bike frames, seats, and other parts sit in the path of the rear lamps and block the inward-angle illumination that the standard requires. That means the rack itself is not the broken part, but the loaded rack creates an obstruction that keeps the lighting system from being seen as designed.
There is no warning sign before failure. If bikes are installed on the rear rack, the lighting obstruction is already present; additional lights on the rack are the visible difference after the recall repair.
Who's affected?
Covers the J4500, D45CRTLE, and J3500 across the 2019, 2020, and 2021 model years, all using the same rear-mounted bike rack.
| 2021 Mci J4500 | Carrier/rack |
|---|---|
| 2019 Mci D45CRTLE | Carrier/rack |
| 2019 Mci J4500 | Carrier/rack |
| 2019 Mci J3500 | Carrier/rack |
| 2020 Mci J4500 | Carrier/rack |
| 2020 Mci J3500 | Carrier/rack |
| 2021 Mci J3500 | Carrier/rack |
| 2020 Mci D45CRTLE | Carrier/rack |
| 2021 Mci D45CRTLE | Carrier/rack |
| Units affected | 140 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching model year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Obstructed rear lighting makes the vehicle harder for other drivers to see, which increases crash risk. There is no known warning sign before the lighting is blocked. If your VIN is included, schedule the lighting kit repair before using the rear-mounted bike rack again. Repair is free at any franchised Mci dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Mci J4500, D45CRTLE, or J3500 coach is included in this recall.
- Contact a franchised Mci dealer to schedule the free rear-bike-rack lighting kit that restores rear visibility when bikes are installed.
- Bring the recall notice if Mci mailed one. If not, reference recall number 23V240 when you call.
- Avoid using the rear-mounted bike rack until the lighting kit is installed.
- Call Mci customer service at 1-800-241-2947 with questions about the free repair.
What happens at the repair
At the dealer, a Mci technician follows Mci's instructions and adds the lighting kit to the rear-mounted bike rack so the rear lamps stay visible when bikes are loaded. The kit, parts, and labor are free under the recall. Mci says reimbursement is handled through its normal warranty process. If you already paid for this lighting-related repair, contact Mci customer service or ask the service desk how to submit the repair paperwork through that warranty process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 5, 2023 | NHTSA published the recall |
|---|---|
| May 1, 2023 | Dealer notification began |
| May 1, 2023 | Interim owner notification (was planned for this date) |
| May 31, 2023 | Dealer notification ended |
| August 31, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V240?
Recall 23V240 covers 140 2019-2021 Mci J4500, D45CRTLE, and J3500 coaches equipped with a rear-mounted bike rack. Bikes installed on the rack can block rear lighting, reducing visibility to other drivers and increasing crash risk. Mci provides a free lighting kit and instructions.
What should I do if my 2019-2021 Mci J4500, D45CRTLE, or J3500 coach is on this recall?
Check your VIN to confirm your specific coach is included in recall 23V240. If it is, contact Mci customer service at 1-800-241-2947 or a franchised Mci service location for the rear bike-rack lighting kit and installation instructions. The remedy is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. For recall 23V240, Mci provides instructions and a kit to add lighting to the rear-mounted bike rack free of charge.
What is the safety risk?
The safety risk is reduced rear visibility. When bikes are installed on the rear-mounted rack, they can block the coach's rear lighting. Other drivers can have less warning when the coach is braking, turning, or traveling ahead, which increases crash risk.
When were owners notified about recall 23V240?
Mci mailed owner notification letters on August 31, 2023. If you bought the coach used or never received a letter, check your VIN and reference recall 23V240 when you contact Mci customer service or an Mci service location.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V240000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 23V240 |
| NHTSA recall # (full) | 23V240000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →