Recall 23V231 affects 557 2023-2024 Gulf Stream Conquest and Bt Cruiser motor homes for entry-door-latch failure. Repair is free at any franchised Gulf Stream dealer.
Gulf Stream is recalling 557 2023-2024 Conquest and Bt Cruiser Class C Mini Motor Homes under recall 23V231 because the entry door latch can fail and block entry or exit. In an emergency, that blocked door increases the risk of injury; Gulf Stream dealers will complete the recall repair free of charge.
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What's wrong?
The entry door latch on 2023-2024 Gulf Stream Conquest and Bt Cruiser Class C motor homes is the handle and lock assembly that releases the coach entry door. It is supposed to hold the door closed while traveling, then release cleanly from inside or outside when someone needs to enter or exit.
On the recalled motor homes, the latch problem is tied to the inside plate and handle. The handle design was changed to make a more secure groove for the retaining ring, which is the small ring that holds handle parts in place. That change weakened the attachment point, so the latch can fail instead of releasing the door as designed.
There is no warning sign before failure. The latch can seem normal until the handle or lock mechanism stops releasing the entry door, leaving the door unable to open from one side or both sides.
Who's affected?
Covers Conquest and Bt Cruiser RVs across the 2023 and 2024 model years, with the same entry door latch part listed under lock and interior handle components.
| 2023 Gulf Stream Conquest | Lock |
|---|---|
| 2023 Gulf Stream Conquest | body structure |
| 2024 Gulf Stream Conquest | Lock |
| 2024 Gulf Stream Conquest | body structure |
| 2023 Gulf Stream Bt Cruiser | Lock |
| 2023 Gulf Stream Bt Cruiser | body structure |
| 2024 Gulf Stream Bt Cruiser | Lock |
| 2024 Gulf Stream Bt Cruiser | body structure |
| Units affected | 557 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
A faulty door latch can keep occupants from entering or exiting the vehicle during an emergency, increasing the risk of injury. Check that each door opens and latches correctly, and schedule the recall repair soon if your VIN is included. Repair is free at any franchised Gulf Stream dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Gulf Stream Conquest or Bt Cruiser is included in this recall.
- Contact a franchised Gulf Stream dealer to schedule the free entry-door-latch inspection and repair that fixes the latch failure that can block entry or exit.
- Bring the recall notice if Gulf Stream mailed one. If not, reference recall number 23V231 when you call.
- Check that the entry door opens from inside and outside before each trip until the repair is complete.
- Call Gulf Stream customer service at 1-800-289-8787 with questions about recall GS032923.
What happens at the repair
At the dealer, a Gulf Stream technician inspects the entry door latch. If the latch fails inspection, the technician replaces the latch or installs a new lock backplate. The recall repair is free, and parts and labor are covered. Gulf Stream has a general reimbursement plan on file for this campaign. If you already paid for a related door latch repair before the recall work, ask the service desk what documentation Gulf Stream needs for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 31, 2023 | NHTSA published the recall |
|---|---|
| April 24, 2023 | Dealer notification began |
| April 24, 2023 | Dealer notification ended |
| April 24, 2023 | Interim owner notification (was planned for this date) |
| April 28, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V231?
Recall 23V231 covers 557 2023-2024 Gulf Stream Conquest and Bt Cruiser Class C Mini Motor Homes with an entry door latch that can fail and block entry or exit. Gulf Stream dealers will inspect the latch and replace it or install a new lock backplate for free.
What should I do if my 2023-2024 Gulf Stream Conquest or Bt Cruiser is on this recall?
Check your VIN to confirm your specific motor home is included in recall 23V231. If it is, contact a Gulf Stream dealer to schedule the entry door latch inspection and repair. Reference Gulf Stream recall number GS032923 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Gulf Stream says dealers will inspect and replace the door latch or install a new lock backplate free of charge.
What is the safety risk with this Gulf Stream door latch recall?
The safety risk is blocked entry or exit during an emergency. If the latch fails, occupants can have trouble getting into or out of the motor home when quick access matters. The repair path is an inspection and latch or backplate repair at a Gulf Stream dealer.
When were owners notified about recall 23V231?
Gulf Stream mailed owner notification letters on April 28, 2023. If you bought the motor home used or never received a letter, check your VIN and call Gulf Stream customer service at 1-800-289-8787 with recall number GS032923.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V231000 |
|---|---|
| Gulf Stream customer service | 1-800-289-8787 |
| NHTSA recall # | 23V231 |
| NHTSA recall # (full) | 23V231000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →