Recall 23V188 covers 393 2023 Volvo S60, C40BEV, XC40, V60CC, XC90, and XC60 vehicles for a false e-call warning. Free repair at a Volvo dealer.
Volvo is recalling 393 2023 S60, C40BEV, XC40, V60CC, XC90, and XC60 vehicles because a false e-call warning can hide a real emergency call system failure. If the system fails during a crash, emergency response can be delayed, and the Volvo dealer repair will be free once available.
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What's wrong?
The TCAM, short for Telematics and Connectivity Antenna Module, is communications hardware that connects the vehicle to cellular and antenna functions used by connected services, including the emergency call system. In the 2023 Volvo S60, C40BEV, XC40, V60CC, XC90, and XC60, its software also tells the driver information module what status to show for e-call service. Under normal operation, that message should appear only when the system needs service.
On affected vehicles, the TCAM software can falsely detect a diagnostic trouble code for the emergency call system. The vehicle then sends that status to the driver information module, which displays "e-Call Service Required" even though the code was detected in error. The recall is tied to software in the TCAM, not to a broken antenna or a part the owner can inspect.
What you notice is the message on the driver display. There is no warning sign before failure.
Who's affected?
S60, C40BEV, XC40, V60CC, XC90, and XC60 are grouped because the recall centers on the same Telematics and Connectivity Antenna Module software.
| 2023 Volvo S60 | electrical system |
|---|---|
| 2023 Volvo C40BEV | electrical system |
| 2023 Volvo XC40 | electrical system |
| 2023 Volvo V60CC | electrical system |
| 2023 Volvo XC90 | electrical system |
| 2023 Volvo XC60 | electrical system |
| Units affected | 393 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A false e-call warning can hide a real emergency-call system failure. If the system is actually down during a crash, emergency response can be delayed, increasing injury risk. Schedule the software update when Volvo makes it available. Repair will be free at any franchised Volvo dealer once available.
What should I do?
- Check your VIN to confirm your 2023 Volvo S60, C40BEV, XC40, V60CC, XC90, or XC60 is included in this recall.
- Contact Volvo customer service at 1-800-458-1552 if you have not received the owner letter or need the recall status for your VIN.
- Ask a franchised Volvo dealer about the free TCAM software update that fixes the false e-call warning issue.
- Reference recall number 23V188 and Volvo recall R10225 when you call.
- Keep the recall notice with your service records after the dealer completes the software update.
What happens at the repair
Once the dealer repair is available, a Volvo technician will update the telematics and connectivity antenna module software. That module supports the vehicle's connected services, including the emergency call system message described in recall 23V188. The recall repair is free, with parts and labor covered by Volvo. If your appointment is set before the software update is ready for your VIN, ask the service desk to confirm when Volvo has released the repair for your vehicle.
Timeline
| March 22, 2023 | NHTSA published the recall |
|---|---|
| April 21, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V188?
Recall 23V188 covers 393 2023 Volvo S60, C40BEV, XC40, V60CC, XC90, and XC60 vehicles with an e-call software issue. A false "e-Call Service Required" message can hide a real emergency-call system failure, delaying emergency response after a crash. Volvo dealers will update the TCAM software for free.
What should I do if my 2023 Volvo S60, C40BEV, XC40, V60CC, XC90, or XC60 is on this recall?
Check your VIN to confirm your specific Volvo is included in recall 23V188. If it is, contact a franchised Volvo dealer and ask for the TCAM software update under recall R10225. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Volvo's remedy says dealers will update the telematics and connectivity antenna module software free of charge. Use recall R10225 when you contact the Volvo dealer.
What is the safety risk?
The risk is delayed emergency help after a crash. The false e-call warning can prevent detection of a real emergency-call system failure, so the vehicle fails to alert the driver that the system needs service. Volvo fixes the issue with a dealer software update.
What warning sign should I watch for?
The listed warning sign is an "e-Call Service Required" message in the driver information module. In this recall, that message is falsely detected and can hide a real e-call system problem. Check your VIN before deciding the warning is unrelated.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V188000 |
|---|---|
| Volvo customer service | 1-800-458-1552 |
| NHTSA recall # | 23V188 |
| NHTSA recall # (full) | 23V188000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →