Recall 23V187 covers 48 2022-2023 INFINITI QX50 and QX55 SUVs for an incorrect front passenger door lock. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 48 2022-2023 QX50 and QX55 SUVs because the wrong latch was installed in the front right passenger door lock assembly. The defect can keep that door from locking automatically, and an unlocked door can open during a crash; INFINITI dealers will inspect and replace the latch free of charge.
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What's wrong?
The front passenger door lock assembly on affected 2022-2023 INFINITI QX50 and QX55 SUVs is the latch and lock hardware inside the door. In normal use, it lets the door close securely and then locks the door when the automatic lock system engages.
On these vehicles, the wrong door latch was installed in that front right-side assembly. The latch came from a different market specification, and Nissan found it reduced the resistance needed for the latch to open. That matters because the door lock is supposed to stay locked and resist opening forces, including forces during a crash.
An owner can notice the problem before a crash because the front passenger door lock does not stay locked when the automatic locks are applied. If you see that door remain unlocked while the other doors lock, that is the warning sign to report to an INFINITI dealer.
Who's affected?
Covers the QX50 and QX55 on separate model years, with both tied to the same front right door latch lock.
| 2022 INFINITI QX50 | Lock |
|---|---|
| 2023 INFINITI QX55 | Lock |
| Units affected | 48 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An unlocked front passenger door can unlatch and open during a crash, increasing injury risk. Watch for the front passenger door lock staying unlocked when automatic locks engage. Schedule the recall repair soon and drive with the door fully latched until it is completed. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 INFINITI QX50 or QX55 is included in this recall.
- Contact a franchised INFINITI dealer to schedule the free front right-side passenger door lock assembly replacement that fixes the automatic-locking problem.
- Bring the recall notice if INFINITI mailed one. If not, reference recall number 23V187 and INFINITI recall PC962 when you call.
- Drive cautiously until the repair is complete, and confirm the front right-side passenger door is closed and locked before each trip.
What happens at the repair
At the dealer, an INFINITI technician replaces the front right-side passenger door lock assembly covered by the recall. The work addresses the incorrect latch that can keep that door from automatically locking. Parts and labor are covered under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the affected vehicles are still under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| March 20, 2023 | NHTSA published the recall |
|---|---|
| March 21, 2023 | Dealer notification began |
| May 10, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V187?
Recall 23V187 covers 48 2022-2023 INFINITI QX50 and QX55 vehicles with an incorrect front right-side passenger door latch. The door lock can fail to lock automatically. INFINITI dealers will replace the front right-side passenger door lock assembly for free.
What should I do if my 2022-2023 INFINITI QX50 or QX55 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V187. If it is, contact a franchised INFINITI dealer to schedule replacement of the front right-side passenger door lock assembly. Reference recall number 23V187 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recalled safety defects at no cost. For recall 23V187, the dealer will replace the front right-side passenger door lock assembly free of charge, including parts and labor.
What is the safety risk?
The safety risk is that the front right-side passenger door can remain unlocked. If a crash happens, an unlocked door can unlatch and open, increasing injury risk. The repair path is to have the affected door lock assembly replaced by an INFINITI dealer.
What if I bought my INFINITI QX50 or QX55 used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific QX50 or QX55 is included, then call a franchised INFINITI dealer with recall number 23V187.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V187000 |
|---|---|
| INFINITI customer service | 1-800-867-7669 |
| NHTSA recall # | 23V187 |
| NHTSA recall # (full) | 23V187000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →