Recall 23V184 affects 1 2023 Prevost H3-45 vehicle for an emergency-exit window opening-force defect. Repair is free at any franchised Prevost dealer.
Prevost is recalling 1 2023 H3-45 coach because the emergency exit window can require excessive force to open, which fails the federal bus emergency-exit standard. In an emergency, that delay can raise the risk of injury, and a Prevost dealer will complete the recall repair free of charge.
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What's wrong?
The emergency exit window release handle on the 2023 Prevost H3-45 is the hardware passengers or crew use to open an emergency exit window. In normal operation, the handle releases the window latch so the window can open without excessive force during an evacuation. The exit system depends on the handle and latch being adjusted correctly.
On the affected H3-45, the window exit was incorrectly adjusted during manufacturing. The handle and latch are not described as defective parts; the problem is the installation and adjustment. With that adjustment out of spec, the emergency exit window requires too much force to open, which means the vehicle does not meet the bus emergency exit release standard.
There is no warning sign before failure. The issue shows up only when someone tries to open the emergency exit window and finds that it takes excessive force.
Who's affected?
| 2023 Prevost H3-45 | body or structural component |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Prevost H3-45 bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An emergency exit window that takes excessive force to open can slow or block evacuation in an emergency, increasing the risk of injury. There is no warning sign before this issue, so confirm whether your VIN is included and schedule the inspection and adjustment soon. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2023 Prevost H3-45 is included in this recall.
- Contact a franchised Prevost dealer to schedule the free emergency-exit-window inspection and adjustment that fixes excessive force to open the exit.
- Bring the owner letter if you received it, or reference recall number 23V184 when you call.
- Keep the emergency exit window clear until the inspection and adjustment are complete.
What happens at the repair
At the dealer, a Prevost technician inspects the emergency exit window and adjusts it if the release requires excessive force. The inspection, adjustment, parts, and labor are free under the recall. If you already paid to inspect and correct this defect before Prevost launched the safety recall, Prevost's reimbursement plan covers that prior repair. Bring your repair documentation to the service desk and ask how to submit it under campaign 23V184.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 20, 2023 | NHTSA published the recall |
|---|---|
| March 28, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 14, 2023 | Owner notification mailed |
| May 9, 2023 | Dealer notification began |
| May 9, 2023 | Dealer notification ended |
| May 9, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V184?
Recall 23V184 covers one 2023 Prevost H3-45 vehicle with an emergency exit window that requires excessive force to open. The defect can delay exit during an emergency and increase injury risk. Prevost will inspect and adjust the emergency exit window for free.
What should I do if my 2023 Prevost H3-45 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V184. If it is, contact a franchised Prevost service location to schedule the emergency exit window inspection and adjustment. Reference Prevost recall number SR23-08 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Prevost will inspect and adjust the emergency exit window, if needed, free of charge at a franchised Prevost service location.
What is the safety risk?
The safety risk is delayed emergency exit from the vehicle. If the emergency exit window requires excessive force to open, passengers lose time during an evacuation, which increases the risk of injury during an emergency.
When did Prevost notify the owner?
Prevost mailed the owner notification letter on April 14, 2023. If you own the affected 2023 Prevost H3-45 and did not receive the letter, check your VIN and contact Prevost customer service at 1-866-870-2046.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V184000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 23V184 |
| NHTSA recall # (full) | 23V184000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →