Recall 23V169 affects 276 2022-2023 Keystone Cougar travel trailers built without an emergency exit window. Repair is free at any franchised Keystone dealer.
Keystone is recalling 276 2022-2023 Cougar travel trailers because some were built without an emergency exit window. Without that window, occupants lack a second way out during an emergency, increasing the risk of injury; Keystone dealers will install the required emergency exit window free of charge.
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What's wrong?
The emergency exit window in the living area of a 2022-2023 Keystone Cougar travel trailer is there to give occupants another way out. It is different from a standard window because it is designed to open wide enough for escape when the main door is blocked.
On affected Cougar 33RLI trailers, Keystone says the rear living room window was built with window part number 437840, which is not an egress-style window. The correct replacement is part number 437572, an egress window. That means the living area window looks like part of the trailer structure, but it does not perform the emergency-exit job required for that space.
The warning sign is the condition itself: the main living area does not have an egress window. This defect does not create a driving symptom, noise, light, or handling change before an emergency.
Who's affected?
Both model years point to the same emergency-exit window part.
| 2022 Keystone Cougar | body or structural component |
|---|---|
| 2023 Keystone Cougar | body or structural component |
| Units affected | 276 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Without an emergency exit window in the main living area, occupants lose another exit path during an emergency, increasing the risk of injury. Check the living area window setup and schedule the inspection soon if your VIN is included. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Keystone Cougar is included in this recall.
- Contact a franchised Keystone dealer to schedule the free emergency-exit-window inspection and replacement if needed.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 23V169 when you call.
- Confirm the dealer inspected the emergency exit window before your next trip; the repair restores a second exit for occupants during an emergency.
What happens at the repair
At the dealer, a Keystone technician inspects the emergency exit window area and replaces the window if the trailer was built without the required emergency exit window. The recall repair is free, and parts and labor are covered. If you've already paid out of pocket for a related window repair, Keystone's manufacturer reimbursement plan covers eligible documented expenses. Bring prior repair paperwork to the service desk or contact Keystone customer service about the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 1, 2021 | Interim owner notification (was planned for this date) |
|---|---|
| March 16, 2023 | NHTSA published the recall |
| March 29, 2023 | Owner notification mailed |
| May 2, 2023 | Dealer notification began |
| May 2, 2023 | Dealer notification ended |
Frequently asked questions
What is recall 23V169?
Recall 23V169 covers 276 2022-2023 Keystone Cougar travel trailers that were built without an emergency exit window. NHTSA campaign 23V169 states that, without that window, occupants would not have a second exit path during an emergency, increasing injury risk.
What should I do if my 2022-2023 Keystone Cougar is on this recall?
Check your VIN to confirm your specific Cougar is included in recall 23V169. If it is, contact a franchised Keystone dealer to schedule the inspection. The dealer will inspect the window and replace it if the emergency exit window is missing. Reference recall number 23-440 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone dealers will inspect the trailer and replace the window if needed free of charge. The repair applies even if you bought the trailer used.
What is the safety risk?
The safety risk is limited to emergency escape. NHTSA campaign 23V169 says a Cougar trailer without an emergency exit window leaves occupants without a second way out during an emergency, increasing the risk of injury. The dealer repair restores the required exit window path.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V169000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 23V169 |
| NHTSA recall # (full) | 23V169000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →