Recall 23V124 affects 435 2011-2022 Gillig Low Floor 29 Foot buses for rear lower control arm failure. Free repair once Gillig opens it.
Gillig is recalling 435 2011-2022 Low Floor 29 Foot transit buses because the rear suspension lower control arm can fail. A failed lower control arm can cause loss of vehicle control and increase the risk of a crash; the Gillig dealer repair will be free once Gillig opens the final remedy.
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What's wrong?
The rear suspension lower control arm on the 2011-2022 Gillig Low Floor 29 Foot bus is a structural suspension link. It helps hold the rear axle and wheel assembly in the correct position while the bus carries passengers, turns, brakes, and moves over uneven pavement. The part is supposed to take those repeated loads without cracking.
On affected CNG 29-foot low-floor transit buses, the lower control arm is subject to fatigue failure. Fatigue means the metal weakens after repeated stress cycles, then cracks or breaks. If the arm fails, the rear suspension loses a key locating point, and the bus is no longer supported or guided the way the suspension was designed.
Gillig reported no known driver warning before the component fails. There is no warning sign before failure. A bus that feels different, sits unevenly, or shows rear suspension damage should be kept out of service until it is inspected.
Who's affected?
Every listed model year points to the same rear-suspension lower control arm.
| 2012 Gillig Low Floor 29 Foot | rear suspension |
|---|---|
| 2013 Gillig Low Floor 29 Foot | rear suspension |
| 2019 Gillig Low Floor 29 Foot | rear suspension |
| 2014 Gillig Low Floor 29 Foot | rear suspension |
| 2018 Gillig Low Floor 29 Foot | rear suspension |
| 2022 Gillig Low Floor 29 Foot | rear suspension |
| 2021 Gillig Low Floor 29 Foot | rear suspension |
| 2016 Gillig Low Floor 29 Foot | rear suspension |
| 2015 Gillig Low Floor 29 Foot | rear suspension |
| 2017 Gillig Low Floor 29 Foot | rear suspension |
| 2020 Gillig Low Floor 29 Foot | rear suspension |
| 2011 Gillig Low Floor 29 Foot | rear suspension |
| Units affected | 435 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A lower control arm failure can cause loss of vehicle control and increase the risk of a crash. Gillig reports no driver warning before the component fails, so if your VIN is included, schedule the recall repair once it opens and follow dealer instructions. Repair will be free at any franchised Gillig dealer once Gillig opens it.
What should I do?
- Check your VIN to confirm your 2011-2022 Gillig Low Floor 29 Foot is included in this recall.
- Watch for Gillig's owner notice if your fleet has not received it, and reference recall number 23V124 when you contact Gillig.
- Call Gillig customer service at 1-510-264-5073 to confirm repair timing and next steps.
- Ask a franchised Gillig dealer about the free lower-control-arm replacement that fixes the rear suspension failure.
- Remove the bus from service if the rear suspension feels unstable or vehicle control changes before repair.
What happens at the repair
Gillig lists this campaign as interim, so do not treat the final repair as schedulable until the dealer confirms it is open for your VIN. Once available, a Gillig technician will replace the rear suspension lower control arm, or LCA, free of charge. Parts and labor are covered under the recall. Gillig says it will reimburse owners for costs incurred for remedies completed before the manufacturer notification of the safety defect. If your fleet already paid for a related LCA repair, keep the repair order and payment documentation and contact Gillig customer service about reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 24, 2023 | NHTSA published the recall |
|---|---|
| April 14, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 14, 2023 | Interim owner notification (was planned for this date) |
| April 19, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 23V124?
Recall 23V124 covers 435 2011-2022 Gillig Low Floor 29 Foot CNG, diesel hybrid, and electric transit buses. The rear suspension lower control arm can fail, which can cause loss of vehicle control and increase crash risk. Gillig's remedy is lower-control-arm replacement.
What should I do if my 2011-2022 Gillig Low Floor 29 Foot is on this recall?
Check your VIN to confirm whether your bus is included in recall 23V124. If it is, contact a Gillig dealer or Gillig customer service at 1-510-264-5073 for current repair status. The lower-control-arm replacement is free once the remedy opens.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall repair at no cost. Gillig's remedy calls for dealers to replace the rear suspension lower control arm, with parts and labor covered once the repair is open for your VIN.
What is the safety risk in recall 23V124?
The safety risk is loss of vehicle control. If the rear suspension lower control arm fails, the bus can become harder to control, increasing crash risk. Confirm the VIN, then ask Gillig or the dealer for the current repair path before returning the vehicle to regular service.
When did Gillig notify owners about recall 23V124?
Gillig mailed owner notification letters on April 19, 2024. If you bought the bus used or did not receive a letter, the VIN still decides whether this recall applies. Check your VIN and reference recall 23V124 when you contact Gillig or the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V124000 |
|---|---|
| Gillig customer service | 1-510-264-5073 |
| NHTSA recall # | 23V124 |
| NHTSA recall # (full) | 23V124000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →