Recall 23V117 covers 64 2020, 2022 Demers ambulances for rear step welds that can fail. Repair is free at any franchised Demers dealer.
Demers is recalling 64 Demers ambulances in the 2020, 2022 model years, including MXP170MLE and MXP150E models, because incorrect welding can let the rear entry step fail under weight. A step failure during rear entry raises the risk of injury to the user, and Demers dealers will complete the recall repair free of charge.
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What's wrong?
The rear step on the recalled 2020 and 2022 Demers ambulances is the structure people stand on when entering or working at the back of the ambulance. It is supposed to support a person's weight and stay rigid as the vehicle is used in normal service.
On these ambulances, the rear step was built with incorrect welding from one supplier. The weld did not meet the required standard, which left the step fragile. When weight is placed on the step, the welded area can break instead of holding the step structure in place.
There is no warning sign before failure. The first sign can be the step breaking when someone steps on it, so owners and service teams should treat the rear step as a part that needs inspection and reinforcement under recall 23V117.
Who's affected?
Spans Demers ambulance models from the 2020 and 2022 model years, all using the same rear step body structure.
| 2022 Demers MXP170MLE | body structure |
|---|---|
| 2022 Demers MXP150E | body structure |
| 2022 Demers MXP170E | body structure |
| 2022 Demers MXP170Z | body structure |
| 2022 Demers MXP150Z | body structure |
| 2022 Demers MX164E | body structure |
| 2022 Demers MX170E | body structure |
| 2022 Demers MXP153E | body structure |
| 2020 Demers MXP170E | body structure |
| Units affected | 64 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A rear entry step that fails while someone is using it can injure the user. Treat the step as a safety item, not a cosmetic repair, and schedule the reinforcement plate installation before relying on that rear entry step again. Repair is free at any franchised Demers dealer.
What should I do?
- Check your VIN to confirm your 2020, 2022 Demers MXP170MLE, MXP150E, MXP170E, MXP170Z, MXP150Z, MX164E, MX170E, or MXP153E ambulance is included in this recall.
- Contact a franchised Demers dealer to schedule the free rear-step reinforcement-plate installation that strengthens the incorrectly welded rear entry step.
- Bring the recall notice if Braun mailed one, and reference recall number 23V117 when you call.
- Avoid standing on or loading the rear step until the reinforcement plate is installed.
- Call Demers customer service at 1-877-344-9990 with questions about the free repair.
What happens at the repair
At the dealer, a Demers technician installs a reinforcement plate on the rear step to address the incorrect welding that can let the step fail under weight. The reinforcement plate and labor are free under the recall. Demers uses the manufacturer's standard reimbursement plan for eligible out-of-pocket repairs tied to this condition. Bring repair invoices or payment records to the service desk, or contact Demers customer service, to ask how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 23, 2023 | NHTSA published the recall |
|---|---|
| March 6, 2023 | Dealer notification began |
| March 6, 2023 | Dealer notification ended |
| March 6, 2023 | Interim owner notification (was planned for this date) |
| April 11, 2023 | Owner notification mailed |
| May 15, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
Frequently asked questions
What is recall 23V117?
Recall 23V117 covers 64 2020, 2022 Demers ambulances with rear entry steps that can fail under weight because of incorrect welding. The failed step increases injury risk to the person using it. Braun will provide a reinforcement plate for the rear step free of charge.
What should I do if my 2020, 2022 Demers ambulance is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 23V117. If it is, contact Braun customer service at 1-877-344-9990 and ask how to get the rear step reinforcement plate installed. Reference recall number 23V117 when you call.
Is the recall repair free?
Yes. Federal recall law requires the defect remedy to be provided at no cost, and Braun says the rear step reinforcement plate is free of charge. Keep the recall number handy when you contact Braun or the service location handling the ambulance.
What is the safety risk?
The safety risk is injury while using the rear entry step. NHTSA campaign 23V117 says the step can fail unexpectedly under weight, which increases the risk that a user falls or is hurt while entering or exiting the ambulance.
When were owners notified about recall 23V117?
Owner notification letters were mailed April 11, 2023. If you bought the ambulance used or never received the letter, check your VIN and contact Braun customer service at 1-877-344-9990 with recall number 23V117.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V117000 |
|---|---|
| Demers customer service | 1-877-344-9990 |
| NHTSA recall # | 23V117 |
| NHTSA recall # (full) | 23V117000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →