Recall 23V113 covers 1,969 2015-2023 Thor Motor Coach Palazzo RVs for loose front lower brackets. Repair is free at any franchised Thor Motor Coach dealer.
Thor Motor Coach is recalling 1,969 2015-2023 Palazzo recreational vehicles because front lower cap brackets that support the front fiberglass panel can loosen and detach while the vehicle is moving. A detached bracket can become a road hazard and increase crash risk; Thor Motor Coach dealers will complete the recall repair free of charge.
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What's wrong?
The front cap brackets on 2015-2023 Thor Motor Coach Palazzo recreational vehicles are metal supports mounted behind the front fiberglass panel. Their normal job is to hold the lower edge of that front cap tight to the motorhome body while the vehicle moves, flexes, and takes road vibration.
On affected Palazzos, the installation hardware was not the proper hardware for the bracket. Because the hardware does not secure the bracket as designed, the bracket can loosen over time. If enough support is lost, the front fiberglass panel can detach from the vehicle while it is in motion.
The warning sign is visual, not something you feel through the steering wheel or pedals. An inspection of the front cap brackets can show whether a bracket is loose or missing. If you see movement, missing hardware, or a gap at the front cap support, treat that as the sign to have the vehicle checked before more driving.
Who's affected?
The same front cap bracket is listed for every Palazzo model year in the 2015-2023 span.
| 2023 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
|---|---|
| 2022 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2017 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2018 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2019 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2021 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2020 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2015 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| 2016 Thor Motor Coach Palazzo | Recreational vehicle/trailer |
| Units affected | 1,969 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A front lower bracket that detaches can become a road hazard and increase the risk of a crash. A visual inspection can show whether the brackets are loose or missing, so have the vehicle checked and schedule the repair soon. Repair is free at any franchised Thor Motor Coach dealer.
What should I do?
- Check your VIN to confirm your 2015-2023 Thor Motor Coach Palazzo is included in this recall.
- Contact a franchised Thor Motor Coach dealer to schedule the free front-lower-bracket inspection and replacement that secures the front fiberglass panel.
- Bring the recall notice if you have it. If not, reference recall number 23V113 and Thor Motor Coach recall RC000291 when you call.
- Drive cautiously until the repair is complete. Stop in a safe place if the front fiberglass panel looks loose or separates from the vehicle.
- Call Thor Motor Coach customer service at 1-877-855-2867 with questions about scheduling or dealer handling.
What happens at the repair
At the dealer, a Thor Motor Coach technician inspects the front lower brackets that support the front fiberglass panel and replaces the brackets that need replacement. The recall repair is free, including parts and labor. If you've already paid out of pocket for a related front lower bracket repair before the recall notice, Thor Motor Coach's standard reimbursement plan covers documented expenses. Bring receipts or repair documentation to the service desk, or contact Thor Motor Coach customer service to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 23, 2023 | NHTSA published the recall |
|---|---|
| March 15, 2023 | Owner notification mailed |
| April 15, 2023 | Dealer notification began |
| April 15, 2023 | Dealer notification ended |
| April 15, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V113?
Recall 23V113 covers 1,969 2015-2023 Thor Motor Coach Palazzo recreational vehicles with front lower cap brackets that can loosen and detach while the vehicle is moving. A detached bracket can become a road hazard and increase crash risk. Dealers will inspect and replace the brackets for free.
What should I do if my 2015-2023 Thor Motor Coach Palazzo is on this recall?
Check your VIN to confirm your specific Palazzo is included in recall 23V113. If it is, contact a Thor Motor Coach dealer to schedule the front lower bracket inspection. The dealer will replace the brackets as needed, free of charge. Reference recall number RC000291 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and Thor Motor Coach dealers will inspect and replace the front lower brackets as needed for free. Parts and labor are covered for vehicles included in recall 23V113.
Is it safe to drive my Palazzo before the repair?
The recall does not include a do-not-drive order. The stated risk is that a front lower cap bracket can detach while the vehicle is moving, become a road hazard, and increase crash risk. If your VIN is included, schedule the free dealer inspection and repair.
When were owners notified about recall 23V113?
Thor Motor Coach mailed owner notification letters on March 15, 2023. If you own a 2015-2023 Palazzo and never received a letter, check your VIN to confirm whether your vehicle is included, then call Thor Motor Coach customer service at 1-877-855-2867 or a dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V113000 |
|---|---|
| Thor Motor Coach customer service | 1-877-855-2867 |
| NHTSA recall # | 23V113 |
| NHTSA recall # (full) | 23V113000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →