Recall 23V102 covers 2,467 2022-2023 Entegra and Jayco recreational vehicles with missing rear GAWR labels. The corrected label is free at franchised Entegra dealers.
Entegra is recalling 2,467 2022-2023 Qwest, Accolade Xl, and related recreational vehicles because the certification label is missing the rear Gross Axle Weight Rating. Without that axle rating, an owner can overload the vehicle and increase crash risk; Entegra dealers will complete the free repair.
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What's wrong?
The certification label on a 2022-2023 Entegra motorhome is the VIN-specific label that states key weight ratings for that exact vehicle. One of those ratings is the rear Gross Axle Weight Rating, or rear GAWR, which tells an owner, dealer, or service shop the maximum weight the rear axle is rated to carry.
On affected motorhomes, an internal system printing error left the rear axle data blank on the certification label. The vehicle itself is not described as having a faulty axle or weight system. The problem is that the required rear axle rating is missing from the label, so the label does not give the complete information it is supposed to provide.
There is no warning sign before failure. Because this is a label error, the owner would not hear, feel, or smell a change while driving. The issue is found by checking the certification label for missing rear axle data.
Who's affected?
Covers motorhome lines from the 2022 and 2023 model years, all tied to the VIN-specific certification label.
| 2022 Entegra Qwest | vehicle label (placard or certification) |
|---|---|
| 2022 Jayco Melbourne Prestige | vehicle label (placard or certification) |
| 2023 Jayco Seneca Prestige | vehicle label (placard or certification) |
| 2022 Jayco Seneca Prestige | vehicle label (placard or certification) |
| 2022 Entegra Reatta Xl | vehicle label (placard or certification) |
| 2022 Entegra Emblem | vehicle label (placard or certification) |
| 2023 Entegra Accolade Xl | vehicle label (placard or certification) |
| 2023 Entegra Qwest | vehicle label (placard or certification) |
| 2022 Jayco Greyhawk | vehicle label (placard or certification) |
| 2022 Jayco Greyhawk Prestige | vehicle label (placard or certification) |
| 2022 Jayco Alante | vehicle label (placard or certification) |
| 2023 Entegra Cornerstone | vehicle label (placard or certification) |
| 2023 Entegra Aspire | vehicle label (placard or certification) |
| 2023 Entegra Anthem | vehicle label (placard or certification) |
| 2022 Jayco Redhawk | vehicle label (placard or certification) |
| 2022 Entegra Accolade | vehicle label (placard or certification) |
| 2022 Jayco Melbourne | vehicle label (placard or certification) |
| 2023 Entegra Reatta | vehicle label (placard or certification) |
| 2022 Entegra Reatta | vehicle label (placard or certification) |
| 2023 Entegra Reatta Xl | vehicle label (placard or certification) |
| 2023 Entegra Emblem | vehicle label (placard or certification) |
| 2023 Jayco Seneca Xt | vehicle label (placard or certification) |
| 2023 Jayco Redhawk | vehicle label (placard or certification) |
| 2023 Entegra Esteem | vehicle label (placard or certification) |
| 2022 Entegra Cornerstone | vehicle label (placard or certification) |
| 2022 Entegra Aspire | vehicle label (placard or certification) |
| 2023 Jayco Melbourne Prestige | vehicle label (placard or certification) |
| 2022 Entegra Odyssey | vehicle label (placard or certification) |
| 2022 Entegra Anthem | vehicle label (placard or certification) |
| 2022 Jayco Seneca | vehicle label (placard or certification) |
| 2023 Jayco Seneca | vehicle label (placard or certification) |
| 2022 Jayco Redhawk Se | vehicle label (placard or certification) |
| 2023 Jayco Redhawk Se | vehicle label (placard or certification) |
| 2022 Jayco Precept | vehicle label (placard or certification) |
| 2023 Jayco Precept | vehicle label (placard or certification) |
| 2022 Jayco Precept Prestige | vehicle label (placard or certification) |
| 2023 Jayco Precept Prestige | vehicle label (placard or certification) |
| 2023 Jayco Greyhawk Prestige | vehicle label (placard or certification) |
| 2023 Entegra Accolade | vehicle label (placard or certification) |
| 2022 Entegra Accolade Xl | vehicle label (placard or certification) |
| 2022 Entegra Esteem | vehicle label (placard or certification) |
| 2023 Entegra Expanse | vehicle label (placard or certification) |
| 2023 Jayco Melbourne | vehicle label (placard or certification) |
| 2022 Entegra Expanse | vehicle label (placard or certification) |
| 2022 Jayco Seneca Xt | vehicle label (placard or certification) |
| 2023 Entegra Odyssey | vehicle label (placard or certification) |
| 2023 Jayco Alante | vehicle label (placard or certification) |
| 2023 Jayco Greyhawk | vehicle label (placard or certification) |
| Units affected | 2,467 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
Missing axle information can lead an owner to overload the motorhome, which increases the risk of a crash. Until the corrected label is installed, confirm loading limits with the dealer before packing for a trip. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2022-2023 Entegra recreational vehicle is included in this recall.
- Contact a franchised Entegra dealer to schedule the free corrected certification label installation.
- Ask the dealer to install the corrected label that adds the missing rear GAWR axle information.
- Bring the recall notice if Entegra has mailed one. If not, reference recall number 23V102 when you call.
- Avoid loading the RV without confirming axle weight limits until the corrected certification label is installed.
What happens at the repair
At the dealer, an Entegra technician installs a corrected certification label that includes the missing rear Gross Axle Weight Rating information. The label work and labor are free under the recall. If you paid for this label related repair before the recall, Jayco's recall reimbursement plan covers eligible documented costs. Contact Jayco customer service or ask the dealer service desk what paperwork they need for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 20, 2023 | NHTSA published the recall |
|---|---|
| March 27, 2023 | Dealer notification began |
| March 27, 2023 | Dealer notification ended |
| March 27, 2023 | Interim owner notification (was planned for this date) |
| March 31, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 23V102?
Recall 23V102 covers 2,467 2022-2023 Entegra recreational vehicles with certification labels missing the rear Gross Axle Weight Rating. Without that axle rating, the vehicle can be overloaded, increasing crash risk. Dealers will install a corrected certification label for free.
What should I do if my 2022-2023 Entegra recreational vehicle is on this recall?
Check your VIN to confirm your specific RV is included in recall 23V102. If it is, contact a franchised Entegra dealer to schedule installation of the corrected certification label. Reference recall number 23V102000 or Jayco recall number 9903583 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Jayco's remedy says dealers will install the corrected certification label free of charge. Parts and labor are covered for included vehicles.
What is the safety risk from a missing rear GAWR label?
The missing rear Gross Axle Weight Rating can leave owners without required axle-load information. That can result in the RV being overloaded, increasing the risk of a crash. Until the corrected label is installed, use caution with loading and confirm your VIN before scheduling service.
When were owners notified about recall 23V102?
Jayco mailed owner notification letters on March 31, 2023. If you bought the RV used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then call an Entegra dealer or Jayco customer service at 1-800-283-8267.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V102000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 23V102 |
| NHTSA recall # (full) | 23V102000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →