Recall 23V098 covers 1 2021 Mercedes-Benz S 580 vehicle for a loose front fixed glass panel. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling one 2021 S 580 under recall 23V098 because the fixed front glass panel between the windshield and panoramic sunroof has a securement defect. If that glass panel detaches, it becomes a road hazard and increases the risk of a crash; Mercedes-Benz dealers will complete the free repair.
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What's wrong?
The front fixed glass roof panel on the 2021 Mercedes-Benz S 580 is the fixed glass piece that sits between the windshield and the panoramic sunroof. It is bonded to the roof structure with adhesive, so it stays in place while the body flexes and wind pushes against the roof.
On the recalled vehicle, plant rework instructions allowed the panel to be bonded with the wrong adhesive. That bond was not made to the current production specification. If the adhesive does not hold for the life of the vehicle, the glass panel can loosen and detach from its mounting area.
An owner can notice a partially detached front panel or wind noise around the sunroof area. Those signs mean the glass panel is no longer sitting as intended, and the vehicle needs the Mercedes-Benz dealer repair.
Who's affected?
| 2021 Mercedes-Benz S 580 | visibility component |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2021 Mercedes-Benz S 580 sedan is on the list. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
A detached sunroof glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash. If you see the front panel lifting, loose, or hear wind noise around the sunroof, drive cautiously and schedule the repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2021 Mercedes-Benz S 580 is included in this recall.
- Contact your nearest franchised Mercedes-Benz dealer to schedule the free front fixed glass panel replacement that secures the panel between the windshield and panoramic sunroof.
- Bring the owner letter Mercedes-Benz mailed, or reference recall number 23V098 when you call.
- Drive cautiously until the repair is complete; stop driving and call the dealer if the glass panel loosens or detaches.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the front fixed glass panel between the windshield and panoramic sunroof. The replacement parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the affected vehicle remains under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| February 17, 2023 | NHTSA published the recall |
|---|---|
| February 24, 2023 | Dealer notification began |
| March 17, 2023 | Owner notification mailed |
| April 18, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 18, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V098?
Recall 23V098 covers 1 2021 Mercedes-Benz S 580 with a front fixed glass panel that was not secured correctly. If the panel detaches, it can become a road hazard and increase crash risk. Mercedes-Benz dealers will replace the front fixed glass panel for free.
What should I do if my 2021 Mercedes-Benz S 580 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 23V098. If it is, contact a franchised Mercedes-Benz dealer to schedule the front fixed glass panel replacement. Reference recall 23V098 or Mercedes-Benz recall number 2023020008 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz dealers will replace the front fixed glass panel free of charge. Parts and labor are covered by the recall.
When did Mercedes-Benz notify the owner?
Mercedes-Benz mailed the owner notification letter on March 17, 2023. The remedy is available, so an included vehicle can be scheduled with a franchised Mercedes-Benz dealer for the free front fixed glass panel replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V098000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 23V098 |
| NHTSA recall # (full) | 23V098000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →