Recall 23V057 covers 1,120 2019-2023 Maintainer Crane W/ Service Body vehicles for uncontrolled crane movement. The software update is free through Maintainer.
Maintainer is recalling 1,120 2019-2023 Crane W/ Service Body service trucks because a hydraulic telescopic crane can keep moving if power is disconnected to its receiver. Losing control of the crane while it is moving raises the risk of injury to the operator or people nearby, and Maintainer dealers will complete the free repair.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The crane on 2019-2023 Maintainer Crane W/ Service Body trucks uses an Eaton HFX20m programmable controller, a small computer that turns remote-control commands into crane movement. During normal operation, the wireless remote sends a command to the receiver, and the controller powers the crane function only while the operator is holding that control. Releasing the button should stop the movement.
The problem is in the controller software. If power is cut to the crane receiver while a function is active, the controller does not receive the next change-of-state signal. Because the code lacks the stop instruction for that condition, the function stays latched on and the crane continues moving without the user's control.
There is no warning sign before failure if the wiring harness to the crane receiver is damaged or disconnected during crane operation. The operator can release the remote button and still see the crane keep rotating or moving.
Who's affected?
All listed years use the same boom/crane/ladder component, so a similar service-body truck still needs a VIN match before it is treated as included.
| 2019 Maintainer Crane W/ Service Body | Boom/crane/ladder |
|---|---|
| 2020 Maintainer Crane W/ Service Body | Boom/crane/ladder |
| 2023 Maintainer Crane W/ Service Body | Boom/crane/ladder |
| 2021 Maintainer Crane W/ Service Body | Boom/crane/ladder |
| 2022 Maintainer Crane W/ Service Body | Boom/crane/ladder |
| Units affected | 1,120 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Loss of crane control while the crane is moving can increase the risk of injury to the operator or people nearby. If the crane receiver wiring harness is damaged or disconnected during operation, there is no reliable warning sign before control is lost. Repair is free at any franchised Maintainer dealer.
What should I do?
- Check your VIN to confirm your 2019-2023 Maintainer Crane W/ Service Body is included in this recall.
- Contact Maintainer customer service at 1-800-831-8588 to schedule the free software update.
- Reference recall number 23V057 when you call, and ask where Maintainer wants the truck serviced.
- Avoid operating the crane until the software update is installed, especially if receiver power is disconnected during crane use.
- Keep the recall notice with the truck if Maintainer mailed one, and bring it to the repair appointment.
What happens at the repair
At the service visit, a Maintainer technician installs the crane software update so the programmable controller receives the corrected control logic. The software update is free under the recall. If you've already paid to have the software update applied, or paid to send the programmable controller back for the update, Maintainer's reimbursement process covers eligible documented costs. Keep the reimbursement information from your owner letter and any repair or shipping paperwork when you contact Maintainer customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 7, 2023 | NHTSA published the recall |
|---|---|
| February 7, 2023 | Dealer notification began |
| February 7, 2023 | Owner notification mailed |
| February 7, 2023 | Interim owner notification (was planned for this date) |
| April 7, 2023 | Dealer notification ended |
Frequently asked questions
What is recall 23V057?
Recall 23V057 covers 1,120 2019-2023 Maintainer Crane W/ Service Body trucks with hydraulic telescopic cranes. If power disconnects to the crane receiver during operation, the crane can continue moving without user control. Maintainer will install a free software update.
What should I do if my 2019-2023 Maintainer Crane W/ Service Body is on this recall?
Check your VIN to confirm your specific truck is included in recall 23V057. If it is, contact Maintainer customer service at 1-800-831-8588 to arrange the software update. Reference recall 23V057 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Maintainer will install the crane software update free of charge, and owner notification letters were mailed beginning February 7, 2023.
What is the safety risk with this Maintainer crane recall?
The risk is loss of crane control during operation. If power disconnects to the receiver while the crane is moving, the crane can keep moving without user control, increasing injury risk for the operator or people nearby. Confirm your VIN before scheduling the free software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V057000 |
|---|---|
| Maintainer customer service | 1-800-831-8588 |
| NHTSA recall # | 23V057 |
| NHTSA recall # (full) | 23V057000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →