Recall 23V010 affects 67,117 2017-2023 Chrysler Pacifica PHEV minivans for a transmission connector short. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 67,117 2017-2023 Pacifica Plug-In Hybrid Electric vehicles under recall 23V010 because an internal transmission wiring connector can short circuit and shut the engine down unexpectedly. A shutdown can cause loss of drive power and raise crash risk, and Chrysler dealers will complete the recall repair free of charge.
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What's wrong?
The 2017-2023 Chrysler Pacifica Plug-In Hybrid uses a transaxle and hybrid inverter system to blend engine power with electric drive power. Inside that system, wiring connectors and harnesses carry electrical signals between propulsion components so the vehicle knows when and how to deliver power to the wheels.
Under NHTSA campaign 23V010, an internal transmission wiring connector in affected Pacifica PHEVs can short circuit. When that happens, the propulsion system can shut the engine down unexpectedly, leaving the driver with a loss of motive power. Chrysler's repair uses software updates to the power inverter module, and on earlier model years the instrument panel cluster, to provide driver messaging and enough drive time to exit traffic.
There is no warning sign before failure. The shutdown can happen without a prior noise, light, or change in how the Pacifica drives, so owners should treat the recall status as VIN-specific rather than symptom-specific.
Who's affected?
Covers Pacifica plug-in hybrid minivans across the 2017-2023 model years, with scope tied to the inverter and wiring components.
| 2017 Chrysler Pacifica | Inverter |
|---|---|
| 2019 Chrysler Pacifica | Inverter |
| 2018 Chrysler Pacifica | wiring |
| 2018 Chrysler Pacifica | Inverter |
| 2017 Chrysler Pacifica | wiring |
| 2023 Chrysler Pacifica | wiring |
| 2020 Chrysler Pacifica | wiring |
| 2020 Chrysler Pacifica | Inverter |
| 2019 Chrysler Pacifica | wiring |
| 2023 Chrysler Pacifica | Inverter |
| 2022 Chrysler Pacifica | wiring |
| 2022 Chrysler Pacifica | Inverter |
| 2021 Chrysler Pacifica | wiring |
| 2021 Chrysler Pacifica | Inverter |
| Units affected | 67,117 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
An unexpected engine shutdown can cut drive power and increase the risk of a crash. There is no warning sign before shutdown, so schedule the software update soon and give yourself room to pull over if the engine quits. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2017-2023 Chrysler Pacifica is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free software updates that address the transmission-connector short and unexpected engine shutdown.
- Bring the recall notice if Chrysler mailed one, or reference recall number 23V010 and Chrysler recall 03A when you call.
- Drive cautiously until the repair is complete. Pull over safely if the engine shuts down or the vehicle loses drive power.
What happens at the repair
At the dealer, a Chrysler technician updates the Power Inverter Module software. The technician also updates the instrument panel cluster and electronic control module software when the vehicle needs those updates. The recall repair is free, including parts and labor tied to the software work. If you already paid to repair this problem before the recall notice, FCA US says to send the original receipt or other adequate proof of payment to the company so it can confirm the expense under its reimbursement practice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 17, 2023 | NHTSA published the recall |
|---|---|
| February 23, 2023 | Owner notification mailed |
| March 8, 2023 | Dealer notification began |
| March 8, 2023 | Dealer notification ended |
| March 8, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 8, 2023 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 23V010?
Recall 23V010 covers 67,117 2017-2023 Chrysler Pacifica Plug-In Hybrid Electric vehicles with an internal transmission wiring connector that can short circuit and shut the engine down unexpectedly. Chrysler dealers will update the Power Inverter Module software and related software for free.
What should I do if my 2017-2023 Chrysler Pacifica is on this recall?
Check your VIN to confirm your specific Pacifica is included in recall 23V010. If it is, contact a franchised Chrysler dealer to schedule the software updates. Reference recall 23V010 or Chrysler recall number 03A when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Chrysler dealers will perform the required software updates free of charge. The remedy includes the Power Inverter Module software and, if needed, instrument panel cluster and electronic control module software.
What is the safety risk?
The safety risk is loss of drive power while the vehicle is moving. An internal transmission wiring connector can short circuit, leading to an unexpected engine shutdown and increasing crash risk. The free dealer repair addresses the software needed to detect and respond to the condition.
When were Chrysler Pacifica owners notified?
Chrysler began notifying owners on February 23, 2023. Dealer notification and owner notification continued by model year: 2021 vehicles on March 21, 2023, 2019-2020 vehicles on May 2, 2023, and 2017-2018 vehicles on June 15, 2023.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/23V010000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 23V010 |
| NHTSA recall # (full) | 23V010000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →