Recall 22V943 affects 746 2013-2022 New Flyer transit buses with loose steering-column connections. Repair is free at any franchised New Flyer dealer.
New Flyer is recalling 746 2013-2022 XDE35, XN40, XT40, XT60, XDE60, XE60, XDE40, and XE40 transit buses with double tilt steering columns because the connection to the upper steering shaft can loosen. A loose steering shaft can cause loss of steering and raise crash risk; New Flyer dealers will complete the free repair.
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What's wrong?
The double tilt steering column in affected 2013-2022 New Flyer XDE35, XN40, XT40, XT60, XDE60, XE60, XDE40, and XE40 buses lets the driver tilt the wheel and pivot the column away from the dash. The upper steering shaft connects that column to the rest of the steering system, carrying the driver's steering input down toward the front wheels.
On these buses, the connection between the upper steering shaft collar and the steering column can loosen. New Flyer traced the issue to a pinch bolt, the clamp bolt that tightens the collar around the column. Its torque was lower than needed, so the collar can lose its grip as the steering column is used.
The warning sign reported before the issue was found was a clicking sound from the lower steering column area while turning. If a driver hears that sound, the bus needs inspection by New Flyer service before it stays in route service.
Who's affected?
Spans 8 bus models across the 2013-2022 model years, all tied to the steering column.
| 2021 New Flyer XDE35 | steering column |
|---|---|
| 2019 New Flyer XDE35 | steering column |
| 2020 New Flyer XN40 | steering column |
| 2021 New Flyer XT40 | steering column |
| 2020 New Flyer XT40 | steering column |
| 2016 New Flyer XT40 | steering column |
| 2020 New Flyer XT60 | steering column |
| 2019 New Flyer XT60 | steering column |
| 2022 New Flyer XDE60 | steering column |
| 2018 New Flyer XT60 | steering column |
| 2017 New Flyer XT40 | steering column |
| 2018 New Flyer XT40 | steering column |
| 2019 New Flyer XT40 | steering column |
| 2017 New Flyer XE60 | steering column |
| 2022 New Flyer XE60 | steering column |
| 2021 New Flyer XDE60 | steering column |
| 2018 New Flyer XDE35 | steering column |
| 2020 New Flyer XDE35 | steering column |
| 2021 New Flyer XT60 | steering column |
| 2022 New Flyer XT60 | steering column |
| 2022 New Flyer XT40 | steering column |
| 2021 New Flyer XN40 | steering column |
| 2013 New Flyer XDE60 | steering column |
| 2013 New Flyer XN40 | steering column |
| 2013 New Flyer XDE40 | steering column |
| 2014 New Flyer XDE40 | steering column |
| 2014 New Flyer XDE60 | steering column |
| 2013 New Flyer XE40 | steering column |
| 2014 New Flyer XN40 | steering column |
| 2013 New Flyer XDE35 | steering column |
| 2014 New Flyer XDE35 | steering column |
| 2015 New Flyer XDE60 | steering column |
| 2014 New Flyer XT40 | steering column |
| 2015 New Flyer XT40 | steering column |
| 2014 New Flyer XT60 | steering column |
| 2015 New Flyer XDE40 | steering column |
| 2015 New Flyer XDE35 | steering column |
| 2015 New Flyer XN40 | steering column |
| 2016 New Flyer XDE40 | steering column |
| 2016 New Flyer XDE60 | steering column |
| 2014 New Flyer XE40 | steering column |
| 2015 New Flyer XE40 | steering column |
| 2016 New Flyer XN40 | steering column |
| 2015 New Flyer XT60 | steering column |
| 2016 New Flyer XT60 | steering column |
| 2016 New Flyer XDE35 | steering column |
| 2017 New Flyer XDE35 | steering column |
| 2017 New Flyer XDE40 | steering column |
| 2017 New Flyer XDE60 | steering column |
| 2017 New Flyer XN40 | steering column |
| 2017 New Flyer XT60 | steering column |
| 2018 New Flyer XN40 | steering column |
| 2018 New Flyer XDE60 | steering column |
| 2018 New Flyer XDE40 | steering column |
| 2016 New Flyer XE40 | steering column |
| 2017 New Flyer XE40 | steering column |
| 2019 New Flyer XDE60 | steering column |
| 2018 New Flyer XE40 | steering column |
| 2019 New Flyer XN40 | steering column |
| 2018 New Flyer XE60 | steering column |
| 2019 New Flyer XDE40 | steering column |
| 2019 New Flyer XE60 | steering column |
| 2019 New Flyer XE40 | steering column |
| 2020 New Flyer XDE40 | steering column |
| 2020 New Flyer XDE60 | steering column |
| 2020 New Flyer XE40 | steering column |
| 2020 New Flyer XE60 | steering column |
| 2021 New Flyer XE40 | steering column |
| 2021 New Flyer XE60 | steering column |
| 2021 New Flyer XDE40 | steering column |
| 2022 New Flyer XDE40 | steering column |
| 2022 New Flyer XDE35 | steering column |
| 2022 New Flyer XN40 | steering column |
| 2022 New Flyer XE40 | steering column |
| Units affected | 746 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loose steering shaft can cause loss of steering and increase the risk of a crash. If you hear clicking from the lower steering column while turning, park when safe and contact a New Flyer dealer for inspection and repair. Repair is free at any franchised New Flyer dealer.
What should I do?
- Check your VIN to confirm your 2013-2022 New Flyer transit bus is included in this recall.
- Contact a franchised New Flyer dealer to schedule the free steering-column and shaft repair that secures the loose connection.
- Bring the recall notice from New Flyer, or reference recall number 22V943 when you call.
- Limit operation until the repair is complete, because a loose steering shaft can cause loss of steering.
- Call New Flyer customer service at 1-204-224-6706 with questions.
What happens at the repair
At the dealer, a New Flyer technician replaces the steering column and shaft components so the steering column connection to the upper steering shaft is secured. Parts and labor are covered under the recall. If parts supply is constrained, New Flyer has a backup repair that permanently attaches the column and shaft connection by welding the components. If the owner or fleet already performed this correction, New Flyer provides replacement parts and reimburses labor costs through its warranty process. Keep repair invoices and service records for the reimbursement request.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2022 | NHTSA published the recall |
|---|---|
| February 1, 2023 | Owner notification mailed |
| February 13, 2023 | Dealer notification began |
| February 13, 2023 | Interim owner notification (was planned for this date) |
| February 17, 2023 | Dealer notification ended |
Frequently asked questions
What is recall 22V943?
Recall 22V943 covers 746 2013-2022 New Flyer XDE35, XN40, XT40, XT60, XDE60, XE60, XDE40, and XE40 transit buses with a double tilt steering column. The steering column connection to the upper steering shaft can loosen, causing loss of steering and increasing crash risk under NHTSA campaign 22V943.
What should I do if my 2013-2022 New Flyer XDE35, XN40, XT40, XT60, XDE60, XE60, XDE40, or XE40 is on this recall?
Check your VIN to confirm the bus is included in recall 22V943. If it is, contact a franchised New Flyer dealer to schedule replacement of the steering column and shaft components. Use New Flyer's recall number R22-035 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. New Flyer dealers will replace the affected steering column and shaft components free of charge for buses included in recall 22V943.
What is the safety risk in New Flyer recall 22V943?
The safety risk is loss of steering. In NHTSA campaign 22V943, the steering column connection to the upper steering shaft can loosen, which can cause a loss of steering and increase crash risk. Confirm the VIN before scheduling service because the year and model alone do not decide coverage.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V943000 |
|---|---|
| New Flyer customer service | 1-204-224-6706 |
| NHTSA recall # | 22V943 |
| NHTSA recall # (full) | 22V943000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →