Recall 22V924 affects 4 2018-2019 Easymile EZ10 autonomous shuttles for defective 48-volt batteries. Do not drive. Easymile replaced the 48-volt battery for free.
Do not drive the vehicle, even for short trips, until the battery remedy is complete. A defective battery increases the risk of fire, and there is no warning sign listed before failure. If the vehicle must move, arrange towing instead of operating it. Repair is free at any franchised Easymile dealer.
Easymile is recalling 4 2018-2019 EZ10 autonomous passenger shuttles because the 48-volt battery can catch fire while charging, increasing the risk of fire. Do not drive or charge an affected shuttle until Easymile completes the free repair.
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What's wrong?
The 48-volt battery on the 2018-2019 Easymile EZ10 is the high-voltage power source for the autonomous passenger shuttle. It stores and supplies electrical power for vehicle systems, and during charging it takes power from the charger so the shuttle can return to service. Because that battery sits inside an electrical system, it has to control heat and current safely while it charges.
On affected EZ10 shuttles, the 48V battery is defective. Easymile traced the fire and smoke incidents to batteries made by E4V in 2017, but the exact internal cause of the defect was still under investigation in the recall filing. While charging, one Gen2 EZ10 caught fire and another produced smoke.
There is no warning sign before failure. Treat smoke, heat, burning odor, or any charging abnormality as a stop-use condition, but the filing does not identify a reliable early symptom before the battery fails.
Who's affected?
Both model years list the same 48V battery component.
| 2018 Easymile EZ10 | battery |
|---|---|
| 2019 Easymile EZ10 | battery |
| Units affected | 4 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Do not drive the vehicle, even for short trips, until the battery remedy is complete. A defective battery increases the risk of fire, and there is no warning sign listed before failure. If the vehicle must move, arrange towing instead of operating it. Repair is free at any franchised Easymile dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Easymile EZ10 is included in this recall.
- Do not drive or operate the shuttle until Easymile confirms the 48-volt battery replacement is complete.
- Arrange a tow or carrier transport if the shuttle has to be moved; do not drive it there yourself.
- Contact Easymile to confirm the free 48-volt battery replacement that fixes the charging fire risk.
- Reference recall number 22V924 when you call Easymile or discuss repair completion.
What happens at the repair
For this recall, an Easymile technician replaced the defective 48-volt battery free of charge. Owners were told not to operate the EZ10 until that repair was complete, and Easymile reported that all vehicles were repaired by January 2023. If you paid out of pocket for a related 48-volt battery repair before the recall repair, Easymile's general reimbursement plan is on file. Contact Easymile at Info@easymile.com with repair documentation and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 13, 2022 | NHTSA published the recall |
|---|---|
| January 13, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 22V924?
Recall 22V924 covers 4 2018-2019 Easymile EZ10 autonomous passenger shuttles with a defective 48-volt battery that can catch fire while charging. Easymile replaced the affected battery for free, and all vehicles were repaired by January 2023.
What should I do if my 2018-2019 Easymile EZ10 is on this recall?
Check your VIN to confirm your specific shuttle is included in recall 22V924. Do not drive the vehicle until Easymile confirms the 48-volt battery replacement is complete. If your shuttle still needs service, contact Easymile or a franchised service contact and reference recall 22V924.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Easymile replaced the defective 48-volt battery free of charge. The filing says all affected EZ10 shuttles were repaired by January 2023.
Can I drive my Easymile EZ10 before the recall repair?
Do not drive the shuttle until the battery replacement is complete. Easymile advised owners not to operate affected vehicles because the defective 48-volt battery can catch fire while charging, increasing fire risk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V924000 |
|---|---|
| Easymile customer service | 2738891 |
| NHTSA recall # | 22V924 |
| NHTSA recall # (full) | 22V924000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →