Recall 22V868 affects 10,199 2019-2020 Cadillac XT4 vehicles with rearview camera display failure. Repair is free at any franchised Cadillac dealer.
Cadillac is recalling 10,199 2019-2020 XT4 vehicles with the optional Surround Vision feature under recall 22V868 because the video processing module can lose communication with the rearview camera. When the image does not display, rear visibility is reduced and crash risk increases; Cadillac dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The video processing module in 2019-2020 Cadillac XT4 vehicles equipped with optional Surround Vision is the small computer that handles camera video. It receives the rearview camera feed and sends the image to the display so the driver can see behind the SUV while backing up. The rearview camera still depends on that module staying connected to the camera.
On affected XT4 SUVs, the module software can lose communication with the rearview camera. When that connection drops, the display no longer shows the camera view, even though the driver has shifted into reverse. GM traced the condition to software behavior in vehicles built before later VPM software improvements.
Owners can notice the camera cutting in and out before the image disappears. The display can also switch to a black or blue screen instead of the rearview image.
Who's affected?
Spans two XT4 model years, with the same video processing module and camera system listed for both.
| 2019 Cadillac XT4 | Camera |
|---|---|
| 2020 Cadillac XT4 | Camera |
| Units affected | 10,199 |
| Field incidents | NHTSA has logged 847 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A blank or blue rearview camera screen reduces rear visibility while backing up and increases the risk of a crash. If the camera image cuts out or works intermittently, use mirrors, look behind you, and schedule the repair soon. Repair is free at any franchised Cadillac dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Cadillac XT4 is included in this recall.
- Contact a franchised Cadillac dealer to schedule the free VPM software update or VPM replacement that fixes the rearview camera image loss.
- Bring the recall notice if Cadillac mailed one. If not, reference recall number 22V868 when you call.
- Use extra care when backing up until the repair is complete; rear visibility is reduced when the camera image does not display.
What happens at the repair
At the dealer, a Cadillac technician updates the video processing module software. If the module itself needs replacement, the technician replaces it. The recall covers parts and labor. GM has a general reimbursement plan on file, so documented out-of-pocket repairs tied to this VPM or rearview camera issue are handled through that plan. If you already paid for a related repair, ask the Cadillac service desk what documentation GM requires for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 23, 2022 | NHTSA published the recall |
|---|---|
| November 23, 2022 | Dealer notification began |
| November 23, 2022 | Dealer notification ended |
| January 9, 2023 | Interim owner notification (was planned for this date) |
| February 3, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 22V868?
Recall 22V868 covers 10,199 2019-2020 Cadillac XT4 vehicles with optional Surround Vision. The video processing module can lose communication with the rearview camera, causing the rearview image to disappear. Cadillac dealers will update the VPM software or replace the VPM for free.
What should I do if my 2019-2020 Cadillac XT4 is on this recall?
Check your VIN to confirm your specific XT4 is included in recall 22V868. If it is, contact a franchised Cadillac dealer and schedule the VPM software update or VPM replacement. Reference GM recall number N222373320 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this safety defect at no cost. Cadillac dealers will update the video processing module software or replace the module, as needed, free of charge.
What is the safety risk?
The risk is reduced rear visibility while backing up. If the rearview camera image does not display, the driver has less view behind the XT4, which raises crash risk. Use mirrors and direct sight checks until the recall repair is complete.
When were owners notified about recall 22V868?
Cadillac mailed an interim owner letter on January 17, 2023, and mailed owner notification letters on February 3, 2023. If you bought the XT4 used or missed the letter, the VIN check still decides whether your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V868000 |
|---|---|
| Cadillac customer service | 1-800-458-8006 |
| NHTSA recall # | 22V868 |
| NHTSA recall # (full) | 22V868000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →