Recall 22V860 affects 169 2023 BMW I7, 760I, and 740I vehicles for telematics location failure. Repair is free at any franchised BMW dealer.
BMW is recalling 169 2023 I7, 760I, and 740I vehicles because the telematics control unit can fail to send vehicle location information to emergency responders. That location data helps responders find the vehicle after a crash, and BMW dealers will complete the recall repair free of charge.
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What's wrong?
The Telematics Control Unit in the 2023 BMW I7, 760I, and 740I is the electronic module that connects the car to BMW emergency-call services. When an emergency call is placed, it helps send the call and the vehicle's location information to the emergency responder call center. That location data matters when the driver cannot clearly describe where the vehicle is.
On affected vehicles, the unit was not programmed by the supplier according to BMW's specifications. The hardware is present, but the software setup does not handle the location-transmission function correctly. A driver using the system would expect the location to travel with the call, but this defect breaks that part of the communication. As a result, an emergency call can connect without sending the vehicle location information the responder center needs.
There is no warning sign before failure. The issue shows up only when the emergency-call function is used and the system fails to transmit the location.
Who's affected?
Covers the I7, 760I, and 740I for 2023, all using the same telematics control unit.
| 2023 BMW I7 | electrical system |
|---|---|
| 2023 BMW 760I | electrical system |
| 2023 BMW 740I | electrical system |
| Units affected | 169 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
When vehicle location information is missing, emergency responders can take longer to find the vehicle, which increases injury risk after a crash or other emergency. Schedule the software update soon so the telematics system sends location data correctly. Repair is free at any franchised BMW dealer.
What should I do?
- Check your VIN to confirm your 2023 BMW I7, 760I, or 740I is included in this recall.
- Contact a franchised BMW dealer to schedule the free telematics control unit software update that restores vehicle location transmission to emergency responders.
- Bring the recall notice if BMW mailed one. If not, reference recall number 22V860 when you call.
- Call BMW customer service at 1-800-525-7417 with questions about the software update or dealer scheduling.
What happens at the repair
At the dealer, a BMW technician updates the telematics control unit software. The update is meant to correct the emergency location function affected by this recall, and the parts and labor are free. Out-of-pocket repairs tied to this condition are handled through the BMW New Vehicle Limited Warranty program, not through a separate reimbursement program. Ask the service desk how that warranty coverage applies if you have prior repair paperwork for the telematics control unit.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 21, 2022 | NHTSA published the recall |
|---|---|
| November 21, 2022 | Dealer notification began |
| November 21, 2022 | Dealer notification ended |
| January 13, 2023 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 13, 2023 | Interim owner notification (was planned for this date) |
| January 17, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 22V860?
Recall 22V860 covers 169 2023 BMW I7, 760I, and 740I vehicles with telematics control unit software that does not send vehicle location information to emergency responders. BMW dealers will update the telematics control unit software for free.
What should I do if my 2023 BMW I7, 760I, or 740I is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 22V860. If it is, contact a franchised BMW dealer to schedule the telematics control unit software update. Reference recall number 22V860 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires BMW to repair the defect at no cost to owners. A franchised BMW dealer will update the telematics control unit software free of charge, including parts and labor tied to this recall repair.
What is the safety risk?
The safety risk is delayed emergency response after a crash or emergency. If the telematics control unit does not send vehicle location information, responders lack the location data needed to find the vehicle promptly, increasing the risk of injury.
When were owners notified about recall 22V860?
BMW mailed owner notification letters on January 17, 2023. If you bought the vehicle used or never received a letter, check your VIN and contact a franchised BMW dealer. You can also call BMW customer service at 1-800-525-7417.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V860000 |
|---|---|
| BMW customer service | 1-800-525-7417 |
| NHTSA recall # | 22V860 |
| NHTSA recall # (full) | 22V860000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →