Recall 22V841 affects 14 2023 Volvo Bus 9700 buses for emergency light sensors installed incorrectly. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 14 2023 9700 vehicles because emergency light sensors were installed incorrectly, so the emergency lights can fail to activate after a rollover. That can slow passenger evacuation and increase injury risk; Volvo Bus dealers will complete the repair free of charge.
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What's wrong?
The emergency light sensors on the 2023 Volvo Bus 9700 are part of the lighting control system for a rollover event. The sensor package includes motion-sensing parts, including a gyro and accelerometer, that help the bus recognize when it has rolled over. When installed correctly, those sensors tell the system to turn on the emergency lights so the bus is easier to see after the event.
On affected buses, the sensors were installed in the wrong orientation during manufacturing. The part itself is not described as defective. The problem is its position: if the sensor is pointed the wrong way, it does not read the bus movement as designed, and the emergency lights fail to activate after a rollover.
There is no warning sign before failure. Owners and operators are not told to watch for a light, message, or driver symptom before the problem appears.
Who's affected?
| 2023 Volvo Bus 9700 | Exterior lighting |
|---|---|
| Units affected | 14 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Volvo Bus 9700 bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Emergency lights that fail to activate can slow passenger evacuation and increase the risk of injury. There is no warning sign before this issue, so confirm whether your VIN is included and schedule the inspection soon. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2023 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free emergency-light sensor inspection and reinstallation for the rollover emergency-light activation defect.
- Bring the recall notice if Volvo Bus mailed one. If not, reference recall number 22V841 when you call.
- Ask Volvo Bus customer service at 1-866-870-2046 if the dealer needs help locating the recall or repair instructions.
- Keep the repair appointment even if the emergency lights work during normal checks; the recall concerns activation after a rollover.
What happens at the repair
At the dealer, a Volvo Bus technician inspects the emergency light sensors and reinstalls them if they were installed incorrectly. The recall repair is free, with parts and labor covered. If you already paid to have this defect inspected and corrected before the recall launched, Prevost's reimbursement plan covers eligible out-of-pocket costs. Ask the service desk or Volvo Bus customer service how to submit repair documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 15, 2022 | NHTSA published the recall |
|---|---|
| December 22, 2022 | Owner notification mailed |
| December 30, 2022 | Dealer notification began |
| December 30, 2022 | Dealer notification ended |
| December 30, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 22V841?
Recall 22V841 covers 14 2023 Volvo Bus 9700 vehicles with emergency light sensors that were installed incorrectly. After a rollover event, the emergency lights can fail to activate, increasing passenger evacuation time and injury risk. Prevost will inspect and reinstall the sensors if needed for free.
What should I do if my 2023 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 22V841. If it is, contact Volvo Bus customer service at 1-866-870-2046 and ask how to schedule the emergency light sensor inspection and repair. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform recall repairs at no cost. For recall 22V841, Prevost will inspect the emergency light sensors and reinstall them if needed free of charge.
What is the safety risk in recall 22V841?
The safety risk is slower passenger evacuation after a rollover event. If the emergency lights fail to activate, passengers lose lighting intended to help them exit the vehicle, which increases the risk of injury. The remedy is inspection and sensor reinstallation if needed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V841000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 22V841 |
| NHTSA recall # (full) | 22V841000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →