Recall 22V760 affects 69,038 2021-2023 Kia K5 and Sorento vehicles for loss of drive power. Repair is free at any franchised Kia dealer.
Kia is recalling 69,038 2021-2023 K5 and Sorento vehicles because a transmission oil pump malfunction can impair the fail-safe limited-mobility drive mode and lead to a complete loss of drive power. Loss of drive power increases crash risk, and Kia dealers will complete the recall repair free of charge.
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What's wrong?
The transmission electric oil pump on the affected Kia K5 and Sorento helps move oil through the transmission so the gears and internal clutch parts stay lubricated and controlled. In normal operation, that oil pressure lets the transmission shift and keep sending engine power to the wheels. Kia also designed a limited-mobility mode, often called fail-safe mode, to help the vehicle keep moving after certain transmission faults.
In this recall, a part on the electric oil pump circuit board can detach because of insufficient soldering by the supplier. Once that circuit board fault occurs, the oil pump malfunction can impair the limited-mobility mode instead of letting the vehicle keep reduced drive power. The result is a complete loss of drive power, which means the engine stays on but the vehicle stops being driven through the transmission.
Owners can hear chimes, see the message "stop safely immediately" in the instrument cluster, and see the malfunction indicator light turn on. Those are the warning signs Kia identified before the loss of drive power.
Who's affected?
Covers the K5 and Sorento across the 2021, 2022, and 2023 model years, all tied to the same electric oil pump assembly.
| 2021 Kia K5 | automatic transmission |
|---|---|
| 2021 Kia Sorento | automatic transmission |
| 2022 Kia K5 | automatic transmission |
| 2022 Kia Sorento | automatic transmission |
| 2023 Kia K5 | automatic transmission |
| Units affected | 69,038 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Loss of drive power increases the risk of a crash. If chimes sound, the instrument cluster says "stop safely immediately," or the malfunction indicator light turns on, pull over where safe and call a Kia dealer before driving farther. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2021-2023 Kia K5 or Sorento is included in this recall.
- Contact a franchised Kia dealer to schedule the free transmission inspection, transmission replacement if needed, and control-unit software update that fixes the loss-of-drive-power risk.
- Bring the recall notice if Kia mailed one. If not, reference recall number 22V760 (Kia recall SC250) when you call.
- Drive cautiously until the repair is complete. Leave extra following distance and move out of traffic if drive power drops.
What happens at the repair
At the dealer, a Kia technician inspects the transmission, replaces it if needed, and updates the transmission control unit software. Parts and labor are covered under recall 22V760, so the repair is free at a Kia dealer now. If you already paid for a transmission repair tied to this condition, Kia's standard reimbursement plan covers eligible repair expenses already incurred. Contact Kia customer service and keep your repair documentation available for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 11, 2022 | NHTSA published the recall |
|---|---|
| December 6, 2022 | Dealer notification began |
| December 6, 2022 | Dealer notification ended |
| December 9, 2022 | Owner notification mailed |
| December 9, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 22V760?
Recall 22V760 covers 69,038 2021-2023 Kia K5 and Sorento vehicles with a transmission oil pump issue that can impair the fail-safe limited-mobility drive mode and lead to a complete loss of drive power. Kia dealers will inspect the transmission, replace it as needed, and update the transmission control unit software for free.
What should I do if my 2021-2023 Kia K5 or Sorento is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 22V760. If it is, contact a franchised Kia dealer to schedule the transmission inspection, transmission control unit software update, and any needed transmission replacement. Reference recall number 22V760 or Kia recall SC250 when you call.
Is the Kia recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Kia says all repairs for recall 22V760 will be performed free of charge. The dealer will inspect the transmission, replace it as needed, and update the transmission control unit software.
What is the safety risk with this Kia transmission recall?
The safety risk is a complete loss of drive power, which increases crash risk. The defect involves the fail-safe limited-mobility drive mode when a transmission oil pump malfunction occurs. If your VIN is included, schedule the free dealer repair and ask Kia customer service at 1-800-333-4542 about next steps.
What if I bought my Kia K5 or Sorento used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. If you never received Kia's owner letter, check your VIN to confirm whether your specific K5 or Sorento is included, then contact a franchised Kia dealer and reference recall 22V760 or Kia recall SC250.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V760000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 22V760 |
| NHTSA recall # (full) | 22V760000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →