Recall 22V638 affects 7,895 2020-2021 Jeep Gladiator, Wrangler, and 1500 vehicles for rearview camera display failure. Repair is free at any franchised Jeep dealer.
Jeep is recalling 7,895 2020-2021 Gladiator, Wrangler, and 1500 vehicles because a radio software error can keep the rearview camera image from displaying. Without that image, the driver has less rear visibility while backing up, increasing crash risk; Jeep dealers will complete the free repair.
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What's wrong?
The radio in the 2020-2021 Jeep Gladiator, Wrangler, and 1500 vehicles controls more than audio. It also runs the multimedia display that shows the rearview camera image when the driver shifts into reverse. That camera view is part of the back over prevention system, so the screen has to stay available during backing.
On affected vehicles, a software error in certain radios allows repeated radio resets. When the radio resets at the wrong time, the display does not show the rearview camera image during certain backing events. The issue is tied to vehicles equipped with EcoDiesel engines and specific radios, and the repair is a software update that stops the repeated resets.
The warning sign is the radio resetting before the driver shifts to reverse. If that happens, the radio is not working as designed, and the backup camera image is not dependable for that backing event.
Who's affected?
Covers Gladiator, Wrangler, and 1500 models from the 2020 and 2021 model years, all tied to the display function.
| 2021 Jeep Gladiator | Display function |
|---|---|
| 2021 Jeep Wrangler | Display function |
| 2020 Jeep Wrangler | Display function |
| 2020 Ram 1500 | Display function |
| 2021 Ram 1500 | Display function |
| Units affected | 7,895 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the rearview camera does not show an image, the driver has a reduced view behind the vehicle and the risk of a crash increases. A radio reset before shifting to reverse is the warning sign that the backup camera is not working as designed. Use extra care when backing up and schedule the software update soon. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2020-2021 Gladiator, Wrangler, or 1500 is included in this recall.
- Contact a franchised Jeep dealer to schedule the free radio software update that restores the rearview camera display.
- Bring the recall notice if Jeep mailed one. If not, reference recall number 22V638 when you call.
- Use mirrors and turn to check behind you when backing up until the software update is complete.
- Call Jeep customer service at 1-800-853-1403 with questions and reference recall number 22V638.
What happens at the repair
At the dealer, a Jeep technician updates the radio software so the rearview camera image displays as required. The recall repair is free, and parts and labor are covered. If you already paid out of pocket for this radio software problem, FCA US offers reimbursement through its standard field action policy. Send the original receipt or other proof of payment to FCA US so the company can confirm the expense.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 25, 2022 | NHTSA published the recall |
|---|---|
| October 6, 2022 | Owner notification mailed |
| October 14, 2022 | Dealer notification began |
| October 14, 2022 | Dealer notification ended |
| October 14, 2022 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 14, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 22V638?
Recall 22V638 covers 7,895 2020-2021 Jeep Gladiator, Jeep Wrangler, and Ram 1500 vehicles with a radio software error that stops the rearview camera image from displaying. Dealers will update the radio software for free.
What should I do if my 2020-2021 Jeep Gladiator, Jeep Wrangler, or Ram 1500 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 22V638. If it is, contact a franchised Jeep or Ram dealer to schedule the radio software update. Reference recall number 22V638 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 22V638, dealers will update the radio software free of charge, including parts and labor for the covered recall work.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera does not show an image, the driver has less view behind the vehicle, increasing the risk of a crash. The dealer repair fixes the radio software problem for free.
When were owners notified about recall 22V638?
Owner notification letters were mailed on October 6, 2022. If you bought the vehicle used or never received a letter, check your VIN to confirm whether recall 22V638 applies before scheduling the free software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V638000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 22V638 |
| NHTSA recall # (full) | 22V638000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →