Recall 22V597 affects 38 2022 Genuine Scooter Niu Mqigt Evo scooters for electric-motor firmware power loss. Do not drive. Repair will be free once available.
Loss of drive power can increase the risk of a crash or injury and happens without warning. Do not drive or ride the scooter, even for short trips. Arrange transport to the dealer if it has to move. Repair will be free at any franchised Genuine Scooter dealer once available.
Genuine Scooter is recalling 38 2022 Niu Mqigt Evo scooters under recall 22V597 because a firmware issue in the electric motor can cause loss of drive power. Do not drive the scooter until the free Genuine Scooter dealer repair is available.
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What's wrong?
The electric drive motor on the 2022 Genuine Scooter Niu Mqigt Evo turns battery power into motion. The motor software, or firmware, tells that motor how to respond when you use the throttle and how to keep power delivery steady while the scooter is moving.
On affected scooters, the motor firmware can trigger motor fault code 123 and then stop motor operation unexpectedly. When that happens, the scooter loses drive power instead of continuing to respond to the throttle. Genuine Scooter also identified excessive handlebar vibration while driving, tied to an unidentified chassis issue that needs modification.
For the drive power problem, there is no warning sign before failure. The motor can stop without advance notice, while the separate handlebar concern shows up as excessive vibration while riding.
Who's affected?
| 2022 Genuine Scooter Niu Mqigt Evo | electric propulsion system |
|---|---|
| Units affected | 38 |
| Field incidents | NHTSA has logged 11 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific scooter.
What's the safety risk?
Loss of drive power can increase the risk of a crash or injury and happens without warning. Do not drive or ride the scooter, even for short trips. Arrange transport to the dealer if it has to move. Repair will be free at any franchised Genuine Scooter dealer once available.
What should I do?
- Check your VIN to confirm your 2022 Genuine Scooter Niu Mqigt Evo is included in this recall.
- Do not drive or ride the scooter until the new motor and firmware repair is complete.
- Arrange a tow if the scooter must be moved to the dealer; do not drive it there yourself.
- Contact a franchised Genuine Scooter dealer about the free new motor and firmware repair that addresses the loss of drive power.
- Bring the recall notice if Genuine Scooter mailed one. If not, reference recall number 22V597 when you call.
What happens at the repair
Genuine Scooter is still developing the final repair. Do not ride the scooter until the recall work is complete. Once the repair opens, a Genuine Scooter dealer will provide new motors with new firmware, free under the recall. Genuine Scooter also lists a financial option for owners who do not want to wait: consumers can return the scooter for a full refund. Owners who wait for the final solution are eligible for a $500 payment. Contact Genuine Scooter customer service to claim the refund or payment option tied to this recall.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 8, 2022 | NHTSA published the recall |
|---|---|
| August 8, 2022 | Dealer notification began |
| August 9, 2022 | Interim owner notification (was planned for this date) |
| August 12, 2022 | Dealer notification ended |
| August 18, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 22V597?
Recall 22V597 covers 38 2022 Genuine Scooter Niu Mqigt Evo scooters with an electric motor firmware issue that can cause loss of drive power. Do not ride the scooter until the repair is complete. Genuine Scooter dealers will provide new motors with new firmware for free.
What should I do if my 2022 Genuine Scooter Niu Mqigt Evo is on this recall?
Check your VIN to confirm your specific scooter is included in recall 22V597. If it is, do not ride it until a Genuine Scooter dealer completes the motor replacement with updated firmware. Reference recall 22V597 and Genuine Scooter recall number MQiGT EVO when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Genuine Scooter says dealers will provide new motors with new firmware free of charge. Ask the dealer when the remedy is ready for your scooter.
What does "do not drive" mean for this scooter recall?
Do not drive means you should not ride the scooter, including short trips, until the repair is complete. The issue can cause loss of drive power, increasing the risk of a crash or injury. Ask the dealer what to do if the scooter needs to be moved.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V597000 |
|---|---|
| Genuine Scooter customer service | 1-773-433-1316 |
| NHTSA recall # | 22V597 |
| NHTSA recall # (full) | 22V597000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →