Recall 22V417 affects 5,551 2021-2022 Utilimaster Walk-In Van vehicles for an incorrectly positioned passenger-side headrest. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 5,551 2021-2022 Walk-In Van vehicles because the passenger-side jump seat headrest was installed in the wrong position. An incorrectly positioned headrest can increase injury risk in a crash, and the Utilimaster dealer repair is free.
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What's wrong?
The passenger-side jump seat in the 2021-2022 Utilimaster Walk-In Van has a seat back pad with a head restraint built into it. That head restraint is supposed to sit close enough to the occupant's head to help limit rearward head movement in a crash. The distance between the head and the restraint is part of the federal head-restraint rule.
On affected vans, the headrest portion of the jump seat was installed in the wrong position. The seat back part used in that location does not meet the backset requirement for FMVSS 202. The repair adds a visible spacer between the jump seat back and the bulkhead, which changes the seat back position so the head restraint meets the requirement.
There is no driving symptom or dashboard light for this issue. The person using the jump seat will not have a clear warning sign before a crash that the head restraint position is out of compliance.
Who's affected?
Both model years use the same jump-seat back pad part, tied to the front seat head restraint assembly.
| 2022 Utilimaster Walk-In Van | seat assembly |
|---|---|
| 2021 Utilimaster Walk-In Van | seat assembly |
| Units affected | 5,551 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An incorrectly positioned headrest can increase injury risk during a crash. The occupant can be unaware of the noncompliance, so confirm your VIN and schedule the repair soon if included. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2021-2022 Utilimaster Walk-In Van is included in this recall.
- Contact your nearest franchised Utilimaster dealer to schedule the free spacer installation that repositions the passenger-side jump-seat headrest.
- Bring the recall notice if you have it. If not, reference recall number 22V417 when you call.
- Keep passengers out of the jump seat until the headrest repair is complete.
- Call Utilimaster customer service at 1-800-237-7806 with questions about scheduling or the free repair.
What happens at the repair
At the dealer, a Utilimaster technician installs spacers for the passenger-side jump seat headrest. The point of the repair is to put the headrest portion in the correct position so the head restraint meets the recall repair plan. The spacers and labor are free under recall 22V417. If your VIN is included, schedule the dealer visit and ask the service desk what access they need to the jump seat area.
Timeline
| June 13, 2022 | NHTSA published the recall |
|---|---|
| June 22, 2022 | Owner notification mailed |
| July 15, 2022 | Dealer notification began |
| July 15, 2022 | Dealer notification ended |
| July 15, 2022 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 15, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 22V417?
Recall 22V417 covers 5,551 2021-2022 Utilimaster Walk-In Van vehicles with a passenger-side jump-seat headrest installed in the wrong position. The vehicles fail to meet Federal Motor Vehicle Safety Standard number 202 for head restraints. Utilimaster will install spacers for free.
What should I do if my 2021-2022 Utilimaster Walk-In Van is on this recall?
Check your VIN to confirm your specific van is included in recall 22V417. If it is, contact a franchised Utilimaster service location to schedule the spacer installation. Reference recall number 22V417 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Utilimaster will install the needed spacers free of charge. Owner notification letters were mailed on June 22, 2022.
What is the safety risk in recall 22V417?
The safety risk is higher injury risk during a crash. The passenger-side jump-seat headrest was installed in the wrong position, so it does not meet the federal head-restraint standard cited in the recall. The free repair adds spacers to correct the headrest position.
Who should I call about recall 22V417?
Call Utilimaster customer service at 1-800-237-7806 if you need help scheduling the recall repair. Have your VIN ready and reference recall number 22V417 or Utilimaster recall number 22-02 so the service desk can find the correct campaign.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V417000 |
|---|---|
| Utilimaster customer service | 1-800-237-7806 |
| NHTSA recall # | 22V417 |
| NHTSA recall # (full) | 22V417000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →