2013-2021 Ford Escape/C-Max Recall 22V413: Shift Cable

Recall 22V413 affects 2,925,968 2013-2021 Ford Escape, C-Max, Fusion, Transit Connect, and Edge vehicles for shifter-cable bushing failure. Free repair at any franchised Ford dealer.

What's wrong?

The shift cable bushing on the 2013-2021 Ford Fusion, Edge, C-Max, Transit Connect, and Escape is a small connector in the gear-shift linkage. It holds the shifter cable to the transmission so the gear you select at the lever is the gear the transmission receives. When it stays tight, Park, Reverse, Neutral, and Drive line up with the shifter position.

On recalled vehicles, that bushing can break down or come loose. Ford's investigation found that heat and humidity contribute to breakdown of the bushing material, though Ford did not identify one single root cause. Once the bushing loses its grip, the shift lever and the transmission no longer have to match.

Owners can notice the instrument panel showing a different gear than the shift lever position. The vehicle can respond differently than expected after a shift, and if it is turned off while the transmission is not in Park, the engine will not restart.

Who's affected?

Covers five Ford nameplates from the 2013-2021 model years, all tied to the shift cable bushing and gear-position indication system.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

A damaged or missing shift bushing can keep the vehicle from shifting into the intended gear, send it in an unexpected direction, or let it roll after Park is selected. If the cluster gear display and shift lever disagree, or the vehicle responds in the wrong gear, schedule the repair soon. Repair is free at any franchised Ford dealer.

What should I do?

1. Check your VIN to confirm your 2013-2021 Ford Fusion, Edge, C-Max, Transit Connect, or Escape is included in this recall.
2. Contact a franchised Ford dealer to schedule the free under-hood shift-bushing replacement and protective cap, which fixes the shifter cable bushing that can detach.
3. Bring the recall notice if Ford mailed one. If not, reference recall number 22V413 when you call.
4. Use the parking brake every time you park until the repair is complete, and confirm the gear indicator matches the gear you selected.

What happens at the repair

At the dealer, a Ford technician replaces the under hood shift bushing and adds a protective cap over the shift cable bushing. Parts and labor are free under the recall. Ford's reimbursement plan covers eligible owner-paid remedies completed before the recall notice, with eligibility ending August 29, 2022. If you already paid for a related shifter cable or bushing repair before that date, bring your repair order and payment documentation to the Ford service desk or contact Ford customer service.

Timeline

Frequently asked questions

More information

Source documents

• Download Recall Document (PDF) (PDF) · RCRN
• Download Recall Document (PDF) (PDF) · RCLYLY
• Download Quarterly Report (PDF) · RCLQRT
• Download Owner Notice (PDF) · RCMN
• Download Owner Notification Letter (PDF) · RCONL
• Download Recall Document (PDF) (PDF) · RIONL
• Download Recall Acknowledgement (PDF) · RCAK
• Download Recall Report (PDF) · RCLRPT

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →