2019-2021 Freightliner Sprinter/Metris Recall 22V360: eCall

Recall 22V360 covers 19,937 2019-2021 Freightliner Sprinter 1500, 2500, 3500, 4500, and Metris vehicles for eCall software failure. Free repair at any franchised Freightliner dealer.

What's wrong?

The communication module in 2019-2021 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500, and Metris vehicles is the hardware and software link that connects the van to the mobile network. Its SIM card identifies the vehicle on that network. When the emergency call system works normally, that connection lets the vehicle send an eCall for emergency help after a crash or during a manual emergency call.

On affected vehicles, the SIM card software has the wrong interaction between a security mechanism and a specific SIM profile. That interaction can disable the SIM card. Once the SIM card is disabled, the communication module loses its mobile network connection, and the emergency call system is disabled.

There is no warning sign before failure. The driver will not receive an alert that the SIM card has been disabled or that eCall is no longer connected.

Who's affected?

Spans Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500, and Metris vans across 2019-2021, all tied to SW Communication Module software.

A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific van.

What's the safety risk?

A disabled eCall system stops occupants from reaching the emergency services call center from the vehicle during an emergency. That delay can slow emergency response and increase the risk of injury. There is no warning sign before the failure, so confirm your VIN and schedule the software update soon. Repair is free at any franchised Freightliner dealer.

What should I do?

1. Check your VIN to confirm your 2019-2021 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, Sprinter 4500, or Metris is included in this recall.
2. Contact a franchised Freightliner dealer to schedule the free communication-module software update that restores the eCall mobile network connection.
3. Install the OTA update if Freightliner offers it for your van; use the dealer update if the OTA update is not available for your VIN.
4. Bring the owner letter if you have it. If not, reference recall number 22V360 when you call.
5. Use a working phone as your backup emergency-call method until the software update is complete.

What happens at the repair

The communication module software gets an over the air update, or the same software update is completed at a Freightliner dealer. If the vehicle needs a dealer visit, a Freightliner technician updates the communication module so the emergency call system can keep its mobile network connection. The software update is free under the recall. Repairs already paid out of pocket are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain covered by that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.

Timeline

Frequently asked questions

More information

Source documents

• Download Recall Document (PDF) (PDF) · RCLYLY
• Download Quarterly Report (PDF) · RCLQRT
• Download Owner Notification Letter (PDF) · RCONL
• Download Owner Notice (PDF) · RCMN
• Download Recall Document (PDF) (PDF) · RIONL
• Download Recall Report (PDF) · RCLRPT
• Download Recall Acknowledgement (PDF) · RCAK

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →