Recall 22V237 affects 155 2021-2022 Prevost X3-45 Commuter buses for loose passenger bench seat bolts. Repair is free at any franchised Prevost dealer.
Prevost is recalling 155 2021-2022 X3-45 Commuter buses because passenger bench seat frame bolts were not tightened properly during assembly. Loose bolts can let the seat move in a crash and increase injury risk, and Prevost dealers will complete the recall repair free of charge.
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What's wrong?
On the 2021-2022 Prevost X3-45 Commuter, the passenger bench seat frame is the structure that holds the rear bench to the bus body. Its bolts are supposed to clamp that seat frame tightly in place, so the bench stays fixed while passengers sit, stand, and move through the bus.
In campaign 22V237, the seat itself is not the defective part. The problem is installation. Prevost says the rear bench bolts were not tightened properly because of training gaps on that assembly step. A bench with loose frame bolts does not have the same secure attachment as a correctly installed bench.
Owners and operators are told the loose bench bolts can be found during the daily inspection. Look for looseness at the bench mounting points or a bench that does not feel firmly fixed before the bus goes into service.
Who's affected?
Covers the X3-45 Commuter across the 2021 and 2022 model years, with the same passenger seat assembly listed for both years.
| 2021 Prevost X3-45 Commuter | seat assembly |
|---|---|
| 2022 Prevost X3-45 Commuter | seat assembly |
| Units affected | 155 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Loose seat frame bolts allow the bench seat to move, which increases injury risk during a crash. Daily inspection can catch loose bench bolts; if the seat shifts or feels loose, schedule the recall repair soon and avoid carrying passengers in that seat until service is complete. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2021-2022 Prevost X3-45 Commuter is included in this recall.
- Contact a franchised Prevost dealer to schedule the free inspection and bolt-tightening repair for the passenger bench seat frames.
- Bring the recall notice if Prevost mailed one. If not, reference recall number 22V237 when you call.
- Avoid passenger use of any bench seat that moves until the repair is complete.
What happens at the repair
At the dealer, a Prevost technician inspects the passenger bench seat frame bolts and tightens any bolts that were not tightened correctly during assembly. The inspection and tightening are free under the recall. If you already paid to correct this seat bolt issue before the recall launched, Prevost's reimbursement plan covers the documented expense. Vehicles still under warranty are handled through the manufacturer's warranty program. Bring repair paperwork and payment records to the service desk, or contact Prevost customer service to start the reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 12, 2022 | NHTSA published the recall |
|---|---|
| June 3, 2022 | Dealer notification began |
| June 3, 2022 | Dealer notification ended |
| June 3, 2022 | Interim owner notification (was planned for this date) |
| June 15, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 22V237?
Recall 22V237 covers 155 2021-2022 Prevost X3-45 Commuter buses with passenger bench seat frame bolts that were improperly tightened during assembly. Loose bolts can let the seat move during a crash, increasing injury risk. Prevost will inspect and tighten the bolts for free.
What should I do if my 2021-2022 Prevost X3-45 Commuter is on this recall?
Check your VIN to confirm your specific bus is included in recall 22V237. If it is, contact a franchised Prevost dealer or Prevost customer service at 1-866-870-2046 to schedule the seat frame bolt inspection and tightening. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Prevost will inspect and tighten the passenger bench seat frame bolts free of charge. Parts and labor are covered for vehicles included in recall 22V237.
What is the safety risk?
The safety risk is seat movement during a crash. Prevost reported that loose passenger bench seat frame bolts can allow the seat to move, increasing the risk of injury. Confirm the VIN, then have the dealer complete the free inspection and tightening.
When were owners notified about recall 22V237?
Prevost mailed owner notification letters on June 15, 2022. If you bought the bus used or never received a letter, check your VIN and reference recall 22V237 when you contact a Prevost dealer or Prevost customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V237000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 22V237 |
| NHTSA recall # (full) | 22V237000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →