Recall 22V190 affects 8 2022 Mercedes-Benz Eqs 580 and Eqs 450 vehicles for overhead control panel deactivation. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 8 2022 Eqs 580 and Eqs 450 vehicles because a software error can leave the overhead control panel permanently deactivated. A disabled panel prevents manual contact with emergency personnel, delaying responders and increasing injury risk; Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The overhead control panel software in the 2022 Mercedes-Benz Eqs 580 and Eqs 450 controls the panel above the driver and front passenger. That panel includes the eCall button, the emergency communication control used to contact help after a crash or emergency. The software is supposed to keep that control panel active after normal electrical events.
On affected vehicles, a supplier software fault reacts badly when the vehicle sees an under-voltage condition and the battery disconnect activates. After that sequence, the overhead control panel can become permanently deactivated. If the panel shuts down, the eCall button software is no longer working to current production specifications, so the emergency communication control tied to that panel is not available as designed.
When the issue happens, the driver is told by a warning message in the instrument cluster. Treat that message as the warning sign that the overhead control panel software needs dealer attention.
Who's affected?
Covers both Eqs 580 and Eqs 450 models with the same overhead control panel software tied to crash notification and electrical system software.
| 2022 Mercedes-Benz Eqs 580 | Auto crash notification |
|---|---|
| 2022 Mercedes-Benz Eqs 580 | electrical system software |
| 2022 Mercedes-Benz Eqs 450 | Auto crash notification |
| 2022 Mercedes-Benz Eqs 450 | electrical system software |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
A deactivated overhead control panel prevents an occupant from manually contacting emergency personnel. That delay increases the risk of injury during an emergency. The warning sign is a message in the instrument cluster, so schedule service soon if it appears. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2022 Mercedes-Benz Eqs 580 or Eqs 450 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to confirm the free overhead-control-panel software update is complete, or schedule it if the vehicle still needs the repair.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 22V190 when you call.
- Keep a charged phone within reach until the repair is confirmed, since the defect affects manual emergency-contact controls.
What happens at the repair
At the dealer, a Mercedes-Benz technician updates the overhead control panel software so the panel does not become permanently deactivated by the software error. The update is free under the recall, and Mercedes-Benz states that all affected vehicles have been remedied. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain covered under that warranty. If you have prior repair paperwork, ask the service desk how the new vehicle warranty applies.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| March 25, 2022 | NHTSA published the recall |
|---|---|
| April 1, 2022 | Owner notification mailed |
| April 1, 2022 | Dealer notification began |
| May 24, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 22V190?
Recall 22V190 covers 8 2022 Mercedes-Benz Eqs 580 and Eqs 450 vehicles with an overhead control panel software error. If the panel becomes permanently deactivated, an occupant cannot manually contact emergency personnel. Mercedes-Benz dealers update the software for free.
What should I do if my 2022 Mercedes-Benz Eqs 580 or Eqs 450 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 22V190. If it is, contact a franchised Mercedes-Benz dealer and ask whether the overhead control panel software update has already been completed. Reference recall number 22V190 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers update the overhead control panel software free of charge, and the recall record says all vehicles have been remedied.
What is the safety risk?
The risk is delayed emergency help after a crash or emergency. A deactivated overhead control panel prevents an occupant from manually contacting emergency personnel, which delays emergency responders and increases injury risk. The dealer repair is a free software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V190000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 22V190 |
| NHTSA recall # (full) | 22V190000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →