Recall 22V099 affects 17,093 2015-2018 Mercedes-Benz Metris vehicles for a rearview camera image that freezes. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 17,093 of its 2015-2018 Metris vans because a defective memory chip can freeze the rearview camera display. A frozen image shows stale video instead of the live view behind the vehicle. That raises the risk of a crash, and Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The rearview camera on 2015-2018 Mercedes-Benz Metris vans sends a live image from behind the vehicle to the display when the driver backs up. Its job is simple: show the area behind the van so the driver can check the screen along with the mirrors before reversing.
On affected Metris vans, a hardware defect inside the camera's memory chip interferes with that live image. The display can freeze while still showing a picture, so the screen looks active even though it is no longer showing the current view behind the van. The replacement camera uses an updated computer memory chip.
There is no warning from the vehicle before the image freezes. The owner-visible clue is a mismatch: the exterior mirrors show the surroundings changing, but the rearview camera display stays stuck on the same image.
Who's affected?
Spans the 2015, 2016, 2017, and 2018 model years, all tied to the rear view camera system.
| 2018 Mercedes-Benz Metris | Camera |
|---|---|
| 2015 Mercedes-Benz Metris | Camera |
| 2016 Mercedes-Benz Metris | Camera |
| 2017 Mercedes-Benz Metris | Camera |
| Units affected | 17,093 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A frozen rearview camera image shows an old view instead of the live area behind the vehicle, increasing the risk of a crash while backing up. There is no dashboard warning, so compare the camera image with exterior mirrors and surroundings before reversing. Schedule the camera replacement soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2015-2018 Mercedes-Benz Metris is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free rearview-camera replacement that fixes the frozen camera image.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 22V099 when you call.
- Use extra care when backing up until the repair is complete, and check behind the vehicle directly before reversing.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the rearview camera so the display no longer freezes from the defective memory chip described in the recall. The replacement camera, parts, and labor are free under the recall. Because the affected vehicles are no longer covered by the new vehicle warranty, Mercedes-Benz's standard reimbursement plan covers qualifying rearview camera repairs paid before the recall notice. Bring repair invoices and payment documentation to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 22, 2022 | NHTSA published the recall |
|---|---|
| March 14, 2022 | Dealer notification began |
| March 14, 2022 | Dealer notification ended |
| March 21, 2022 | Interim owner notification (was planned for this date) |
| February 10, 2023 | Owner notification mailed |
Frequently asked questions
What is recall 22V099?
Recall 22V099 covers 17,093 2015-2018 Mercedes-Benz Metris vehicles with a defective memory chip in the rearview camera. The camera image can freeze, so the display no longer shows a live view behind the vehicle. Mercedes-Benz dealers will replace the rearview camera for free.
What should I do if my 2015-2018 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific Metris is included in recall 22V099. If it is, contact a franchised Mercedes-Benz dealer to schedule the rearview camera replacement. Reference recall number 22V099 or DVUSA recall number VS2RU54KAM when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair recall defects at no cost. Mercedes-Benz dealers will replace the rearview camera for free under recall 22V099. Parts and labor are covered at any franchised Mercedes-Benz dealer.
Is it safe to drive my Mercedes-Benz Metris before the rearview camera repair?
The recall does not include a do-not-drive instruction, but the rearview camera defect affects backing safety. A frozen image shows what was behind the vehicle earlier, not the live area behind it. Use mirrors and direct visual checks until the dealer replaces the camera.
When were owners notified about recall 22V099?
Owner notification letters were mailed February 10, 2023. If you bought the Metris used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a Mercedes-Benz dealer if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/22V099000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 22V099 |
| NHTSA recall # (full) | 22V099000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →