Recall 21V977 affects 311 2014 Ford Transit Connect vehicles for panoramic roof panel separation. Repair is free at any franchised Ford dealer.
Ford is recalling 311 2014 Transit Connect vehicles with the Panoramic Fixed-Glass Vista roof because the roof panel was not bonded correctly to the vehicle body. If the panel separates while driving, it can increase the risk of an injury or crash; Ford dealers will complete the free repair.
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What's wrong?
The panoramic fixed-glass Vista roof on the 2014 Ford Transit Connect is a large glass panel bonded to the vehicle body. That bond holds the glass in place while the roof structure flexes over bumps, temperature changes, and highway airflow. The glass and roof blind assembly also includes the power shade system below the roof glass.
On affected Transit Connect vehicles, the bond between the panoramic roof panel and the glass primer was not strong enough. Ford traced the problem to silicone contamination and glass cleaner residue, which interfered with the adhesive surface. When the bond weakens, the roof panel can separate from the body instead of staying attached as the vehicle moves.
An owner can notice wind noise from the roof area or water leaks around the panoramic roof. Those signs mean the bond is no longer sealing the panel correctly. If those symptoms appear, treat the roof as a recall concern and have a Ford dealer inspect the affected assembly.
Who's affected?
| 2014 Ford Transit Connect | visibility component |
|---|---|
| Units affected | 311 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2014 Ford Transit Connect van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the panoramic roof panel separates while driving, it can increase the risk of injury or a crash. Wind noise or water leaks from the roof are warning signs of a bonding problem, so schedule the recall repair soon if your VIN is included. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2014 Ford Transit Connect is included in this recall.
- Contact a franchised Ford dealer to schedule the free panoramic-roof repair.
- Ask the dealer to remove, clean, and reinstall the glass roof panel so the roof bond is corrected.
- Bring the recall notice if Ford mailed one. If not, reference recall number 21V977 and Ford recall 16S35 when you call.
- Drive cautiously until the repair is complete, since roof panel separation while driving can increase the risk of injury or crash.
What happens at the repair
At the dealer, a Ford technician removes the panoramic fixed glass roof panel, cleans the bonding surfaces, and reinstalls the panel so it is secured to the vehicle body. The recall repair is free, with parts and labor covered. Ford's general reimbursement plan covers eligible owner paid roof panel repairs completed before owner notification, with eligibility ending January 21, 2023. If you already paid for this repair, contact Ford customer service or ask the Ford service desk how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 16, 2021 | NHTSA published the recall |
|---|---|
| December 16, 2021 | Dealer notification began |
| December 16, 2021 | Dealer notification ended |
| January 17, 2022 | Interim owner notification (was planned for this date) |
| January 21, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 21V977?
Recall 21V977 covers 311 2014 Ford Transit Connect vehicles equipped with a Panoramic Fixed-Glass Vista roof. Ford says the bond between the roof panel and vehicle body can be improper, which can let the panel separate while driving and increase the risk of injury or crash.
What should I do if my 2014 Ford Transit Connect is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V977. If it is, contact a franchised Ford dealer to schedule the panoramic roof repair. Reference recall number 21V977 or Ford recall number 16S35 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 21V977, Ford dealers will remove, clean, and reinstall the panoramic roof panel free of charge at any franchised Ford dealer.
What is the safety risk?
The safety risk is roof-panel separation while driving. In recall 21V977, Ford says an improper bond between the panoramic roof and vehicle body can let the panel separate, increasing the risk of injury or crash. The dealer repair removes, cleans, and reinstalls the panel for free.
What if I bought my Ford Transit Connect used?
The free repair still applies. Federal recall law requires manufacturers to honor safety recalls regardless of ownership history. If Ford never mailed you a notice, check your VIN to confirm whether your 2014 Transit Connect is included, then call a franchised Ford dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V977000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 21V977 |
| NHTSA recall # (full) | 21V977000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →