Recall 21V962 affects 184 2016-2020 Sutphen Fire Truck vehicles for cracked fuel tubes. Repair will be free at any franchised Sutphen dealer once available.
Sutphen is recalling 184 2016-2020 Fire Truck vehicles because fuel tubes between the fuel rail and injectors for cylinders 4, 5, and 6 can fatigue, crack, and leak high pressure fuel. A leak near an ignition source can increase the risk of a fire, and the Sutphen dealer repair will be free once available.
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What's wrong?
The injector fuel supply tube on a 2016-2020 Sutphen Fire Truck carries diesel fuel from the fuel rail to the injector. In a high pressure common rail system, the rail holds fuel under pressure, and each tube feeds an injector so the engine can receive fuel at the right moment.
On affected fire trucks, the tubes for cylinders four, five, and six are vulnerable to metal fatigue. Vibration, assembly strain, and material strength combine to stress the tube until it cracks. Once cracked, the tube can leak high pressure fuel near hot engine parts. The replacement design adds vibration isolators to reduce that stress.
The warning signs are fuel odor, visible mist from the leak, or a leak found during maintenance. If an operator smells fuel or sees mist around the engine, that is the sign to stop and have the truck checked.
Who's affected?
Spans five model years of Fire Truck apparatus, all tied to the same injector fuel supply tube in the diesel fuel system.
| 2019 Sutphen Fire Truck | fuel system |
|---|---|
| 2020 Sutphen Fire Truck | fuel system |
| 2018 Sutphen Fire Truck | fuel system |
| 2017 Sutphen Fire Truck | fuel system |
| 2016 Sutphen Fire Truck | fuel system |
| Units affected | 184 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A high pressure fuel leak near an ignition source increases the risk of a fire. During maintenance, crews can find the leak, and an operator can smell fuel or see fuel mist. Treat those signs as a reason to stop operation and contact the dealer. Repair will be free at any franchised Sutphen dealer once available.
What should I do?
- Check your VIN to confirm your 2016-2020 Sutphen Fire Truck is included in this recall.
- Call Sutphen customer service at 1-614-889-1005 to ask when the free fuel-tube repair is open for your truck.
- Ask whether your engine needs vibration isolators added to the fuel tubes or new fuel tubes with isolators to address the high pressure fuel leak risk.
- Reference recall number 21V962 when you call, and bring the owner notice if Sutphen sent one.
- Keep the truck away from ignition sources if you smell fuel or see a fuel leak, and ask Sutphen for service guidance before operating it.
What happens at the repair
Once Sutphen opens the dealer repair, a Sutphen technician will handle the fuel tubes based on engine mileage. Engines with 75 miles or less receive vibration isolators on the fuel tubes. Engines with more than 75 miles receive new fuel tubes with vibration isolators. Parts and labor are covered under the recall once the repair is available. Owners were notified of the defect on January 4, 2021. If you already paid for this fuel-tube repair before the recall notice, ask Sutphen customer service how the manufacturer's standard reimbursement plan applies to documented expenses.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 13, 2021 | NHTSA published the recall |
|---|---|
| December 31, 2021 | Dealer notification began |
| December 31, 2021 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 31, 2021 | Interim owner notification (was planned for this date) |
| January 4, 2022 | Owner notification mailed |
| February 11, 2022 | Dealer notification ended |
Frequently asked questions
What is recall 21V962?
Recall 21V962 covers 184 2016-2020 Sutphen Fire Truck vehicles with diesel fuel tubes that can fatigue and crack between the fuel rail and injectors. A high pressure fuel leak near an ignition source increases fire risk. Sutphen dealers will repair the fuel tubes free of charge.
What should I do if my 2016-2020 Sutphen Fire Truck is on this recall?
Check your VIN to confirm your specific fire truck is included in recall 21V962. If it is, contact a Sutphen dealer or Sutphen customer service at 1-614-889-1005 for repair instructions. Reference recall number 21V962 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Sutphen's remedy says dealers will install vibration isolators on lower-mileage engines, or replace the fuel tubes and add vibration isolators on engines with more than 75 miles.
What is the safety risk?
The safety risk is fire. The affected fuel tubes between the fuel rail and injectors for cylinders four, five, and six can fatigue and crack, leading to a high pressure fuel leak. If that leak reaches an ignition source, the fire risk increases.
When did Sutphen notify owners about recall 21V962?
Sutphen notified owners of the defect on January 4, 2021. If you bought the fire truck used or did not receive a notice, check your VIN and contact a Sutphen dealer or Sutphen customer service with recall number 21V962.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V962000 |
|---|---|
| Sutphen customer service | 1-614-889-1005 |
| NHTSA recall # | 21V962 |
| NHTSA recall # (full) | 21V962000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →