Recall 21V951 covers 201 2020-2022 Prevost X3 Com and X3 Coach buses for loose front ceiling panels. Repair is free at Prevost Service Centers.
Prevost is recalling 201 2020-2022 X3 Com and X3 Coach buses because the front ceiling panel is at risk of coming loose and falling. A loose panel can distract the driver or strike an occupant, increasing crash and injury risks; Prevost dealers will secure the panel free of charge.
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What's wrong?
The front ceiling panel in 2020-2022 Prevost X3 Com and X3 Coach buses is an interior panel mounted above the front section of the bus. It covers the ceiling structure and is supposed to stay fixed in place while the bus moves, brakes, and rides over road vibration.
In recall 21V951, the problem is the way that panel is attached. The original installation relies on Velcro, and Prevost found that design does not secure the panel well enough. The corrected installation uses hardware to hold the panel in place. Without that hardware, the front ceiling panel can loosen and fall into the bus interior.
Owners, drivers, or maintenance staff can notice the panel becoming loose before it falls. A noise from the front ceiling area is also a warning sign that the panel is no longer held firmly.
Who's affected?
Covers both X3 Com and X3 Coach buses across the 2020, 2021, and 2022 model years, all using the same front ceiling panel.
| 2021 Prevost X3 Com | body or structural component |
|---|---|
| 2020 Prevost X3 Coach | body or structural component |
| 2022 Prevost X3 Coach | body or structural component |
| 2021 Prevost X3 Coach | body or structural component |
| 2022 Prevost X3 Com | body or structural component |
| 2020 Prevost X3 Com | body or structural component |
| Units affected | 201 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loose front ceiling panel can fall, distract the driver, and increase the risk of a crash. It can also strike an occupant and increase injury risk. A loose panel or new noise is a reason to schedule service soon. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2020-2022 Prevost X3 Com or X3 Coach bus is included in this recall.
- Contact a Prevost Service Center to schedule the free ceiling-panel reinforcement that secures the front panel so it does not come loose and fall.
- Bring the recall notice if Prevost mailed one. If not, reference recall number 21V951 and Prevost recall SR21-12 when you call.
- Inspect the front ceiling panel area before use, and report any looseness to Prevost when scheduling service.
- Call Prevost customer service at 1-866-870-2046 with questions about the repair.
What happens at the repair
At the service center, a Prevost technician reinforces the front ceiling panel so it stays secured overhead. The recall repair is available now, and parts and labor are free. For related repairs paid before the owner notice, Prevost's General Reimbursement Plan handles reimbursement requests. Bring repair invoices, receipts, and service notes to the service desk so Prevost can review the claim under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 9, 2021 | NHTSA published the recall |
|---|---|
| December 17, 2021 | Owner notification mailed |
| February 7, 2022 | Dealer notification began |
| February 7, 2022 | Dealer notification ended |
| February 7, 2022 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 7, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V951?
Recall 21V951 covers 201 2020-2022 Prevost X3 Com and X3 Coach buses with a front ceiling panel that can loosen and fall. A falling panel can distract the driver or strike an occupant, increasing crash or injury risk. Prevost Service Centers will reinforce the panel for free.
What should I do if my 2020-2022 Prevost X3 Com or X3 Coach is on this recall?
Check your VIN to confirm your specific bus is included in recall 21V951. If it is, contact a Prevost Service Center to schedule the ceiling-panel reinforcement. Reference recall 21V951 or Prevost recall number SR21-12 when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to complete safety recall repairs at no cost, and Prevost Service Centers will reinforce the affected ceiling panel free of charge. Parts and labor are covered for vehicles included in recall 21V951.
What is the safety risk?
The safety risk is a loose ceiling panel falling inside the bus. Under recall 21V951, that panel can distract the driver and increase crash risk, or strike an occupant and increase injury risk. The repair reinforces the panel so it stays secured.
When were owners notified about recall 21V951?
Prevost mailed owner notification letters on December 17, 2021. If you own a 2020-2022 Prevost X3 Com or X3 Coach and did not receive a letter, check your VIN and call Prevost customer service at 1-866-870-2046 with recall number SR21-12.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V951000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 21V951 |
| NHTSA recall # (full) | 21V951000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →