Recall 21V934 covers 30 2021 Mercedes-Benz Sprinter 1500, 2500, 3500, and 4500 vans for loose rear-step fasteners. Free repair at Mercedes-Benz dealers once available.
Mercedes-Benz is recalling 30 2021 Sprinter 4500, Sprinter 2500, Sprinter 1500, and Sprinter 3500 vans because rear step bolt fasteners were not properly tightened. Loose fasteners can let the rear step separate and become a road hazard, increasing crash risk, and the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The spring-loaded rear step on the 2021 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 is the step assembly at the back of the van. It gives a person a foothold at the rear cargo area, and its console screws and attaching hardware hold the assembly to the body.
On the recalled Sprinter vans, certain rear step bolt fasteners were not tightened to the required torque at the factory. A bolt that starts loose does not clamp the parts together with enough force. Driving vibration and normal step use can let the hardware loosen further, leaving the step assembly less secure than designed.
Owners should not expect a sound, warning light, or visible change before the problem shows up. There is no warning sign before failure.
Who's affected?
Covers four Sprinter van classes from the 2021 model year, all tied to the body or structural component around the console screws.
| 2021 Mercedes-Benz Sprinter 4500 | body or structural component |
|---|---|
| 2021 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 1500 | body or structural component |
| 2021 Mercedes-Benz Sprinter 3500 | body or structural component |
| Units affected | 30 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Loose rear-step fasteners can let the step separate from the vehicle, creating a road hazard and increasing crash risk for others on the road. There is no warning sign before separation, so confirm your VIN and schedule the dealer repair once it is open. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2021 Mercedes-Benz Sprinter 4500, Sprinter 2500, Sprinter 1500, or Sprinter 3500 is included in this recall.
- Wait for Mercedes-Benz owner instructions if your dealer says the remedy is not open for your VIN.
- Contact a franchised Mercedes-Benz dealer and ask about recall number 21V934.
- Schedule the free rear-step fastener repair once it is open; the dealer tightens the loose bolt fasteners and replaces the console and attaching hardware.
- Bring the recall notice if Mercedes-Benz mailed one, or give the dealer recall number 21V934 when you call.
- Avoid using the rear step until the repair is complete because loose fasteners can let the step separate from the van.
What happens at the repair
Once the final dealer repair is available, a Mercedes-Benz technician will tighten the rear step bolt fasteners, then replace the console and attaching hardware covered by the recall. Parts and labor will be free under the recall. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, because Daimler Vans says all involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 1, 2021 | NHTSA published the recall |
|---|---|
| January 17, 2022 | Dealer notification began |
| January 17, 2022 | Dealer notification ended |
| January 24, 2022 | Interim owner notification (was planned for this date) |
| February 11, 2022 | Owner notification mailed |
Frequently asked questions
What is recall 21V934?
Recall 21V934 covers 30 2021 Mercedes-Benz Sprinter vans with rear-step bolt fasteners that were not tightened properly. Loose fasteners can let the rear step separate from the vehicle, creating a road hazard and increasing crash risk. Dealers will tighten the fasteners and replace related hardware for free.
What should I do if my 2021 Mercedes-Benz Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 21V934. If it is, call a franchised Mercedes-Benz dealer and reference recall number 21V934 when you ask about the rear-step fastener repair. Mercedes-Benz customer service is also available at 1-877-762-8267.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For this recall, Mercedes-Benz dealers will tighten the rear-step bolt fasteners and replace the console and attaching hardware free of charge.
What is the safety risk?
The risk is that the rear step can separate from the van if the bolt fasteners loosen. A separated step becomes a road hazard for other drivers and increases crash risk. This safety issue is referenced from NHTSA campaign 21V934.
When were owners notified about recall 21V934?
Mercedes-Benz mailed owner notification letters on February 11, 2022. If you bought the van used or never received a letter, check your VIN to confirm whether your specific 2021 Sprinter is included before calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V934000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 21V934 |
| NHTSA recall # (full) | 21V934000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →