Recall 21V931 covers 227 2021-2022 Mercedes-Benz Eqs 580, Eqs 450, S 500, and S 580 vehicles for MBUX screen distraction. Free software update at a franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 227 2021-2022 Eqs 580, Eqs 450, S 500, and S 580 vehicles with active and connected Mercedes me connect accounts because the MBUX infotainment system can allow television and internet display use while driving. That distraction can increase crash risk, and Mercedes-Benz dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The MBUX infotainment system in the 2021-2022 Mercedes-Benz Eqs 580, Eqs 450, S 500, and S 580 is the vehicle's screen and software hub. It runs display functions such as media, navigation, connected services, and internet-based features, and it is supposed to limit distracting screen content while the vehicle is moving.
On affected vehicles with an active and connected Mercedes me connect account, the software headunit received the wrong setup from the Mercedes-Benz vehicle server. That setup lets television and internet display functions stay available during driving instead of shutting them off as designed. The defect is in the software configuration, not in a broken screen or wiring part.
There is no warning sign before failure. The driver does not get a warning message because the issue is the display function being available when it should be blocked.
Who's affected?
Spans the Eqs 580, Eqs 450, S 500, and S 580 across the 2021 and 2022 model years, all tied to the same electrical system software.
| 2022 Mercedes-Benz Eqs 580 | electrical system software |
|---|---|
| 2022 Mercedes-Benz Eqs 450 | electrical system software |
| 2022 Mercedes-Benz S 500 | electrical system software |
| 2021 Mercedes-Benz S 580 | electrical system software |
| Units affected | 227 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
This software issue can distract the driver and increase the risk of a crash. There is no warning sign before the issue appears, so keep attention on the road and schedule the update if your VIN is included. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2021-2022 Mercedes-Benz Eqs 580, Eqs 450, S 500, or S 580 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to confirm whether the server update reached your vehicle or to schedule the free MBUX software update that stops television and internet display activation while driving.
- Bring the owner letter if Mercedes-Benz mailed one. If not, reference recall number 21V931 when you call.
- Avoid using television or internet display features while driving until the update is confirmed complete.
- Call Mercedes-Benz customer service at 1-800-367-6372 with questions about the update.
What happens at the repair
Mercedes-Benz corrected the software issue on its computer server for most affected vehicles. For a vehicle that did not receive the remote correction, a Mercedes-Benz technician provides the MBUX software update at the dealer. The update is free under the recall, with parts and labor covered. Mercedes-Benz's standard reimbursement plan is on file for qualifying related repairs already paid before the recall notice. Bring repair invoices or payment records to the service desk and ask how to submit them under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 29, 2021 | NHTSA published the recall |
|---|---|
| December 6, 2021 | Dealer notification began |
| December 6, 2021 | Dealer notification ended |
| January 25, 2022 | Owner notification mailed |
| January 28, 2022 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 21V931?
Recall 21V931 covers 227 2021-2022 Mercedes-Benz Eqs 580, Eqs 450, S 500, and S 580 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system can allow television and internet display while driving, creating driver distraction and increasing crash risk.
What should I do if my 2021-2022 Mercedes-Benz Eqs 580, Eqs 450, S 500, or S 580 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 21V931. Mercedes-Benz corrected the issue through a server update for most vehicles. If your vehicle was not updated remotely, contact a franchised Mercedes-Benz dealer for the free software update.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Mercedes-Benz states the server correction or dealer software update is free. For help with this recall, owners can contact Mercedes-Benz customer service at 1-800-367-6372.
What is the safety risk in recall 21V931?
The safety risk is driver distraction. In recall 21V931, the MBUX infotainment system can allow television and internet display while the vehicle is moving. Mercedes-Benz reported that driver distraction increases crash risk, so affected vehicles need the software correction.
When were owners notified about recall 21V931?
Mercedes-Benz mailed owner notification letters on January 25, 2022. If you bought the vehicle used or never received the letter, check your VIN to confirm whether your vehicle is included, then contact a franchised Mercedes-Benz dealer if a software update is still needed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V931000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 21V931 |
| NHTSA recall # (full) | 21V931000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →