Recall 21V924 affects 2,689 2021 Harley-Davidson Pan America (RA1250) motorcycles for a seat-base hand-hold fracture. Avoid hand-hold use until free dealer replacement.
Harley-Davidson is recalling 2,689 2021 Pan America (RA1250) motorcycles because the seat base has improper fastening and the hand-hold portion can fracture. If a passenger is using that hand-hold when it breaks, injury risk increases, and Harley-Davidson dealers will complete the free repair.
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What's wrong?
The seat base on the 2021 Harley-Davidson Pan America (RA1250) is the structure under the motorcycle seat. It supports the seat and includes the hand-hold area a rider or passenger uses when raising the motorcycle onto the center stand or pulling upward on the rear of the seat area. It is fastened to the motorcycle through threaded inserts, which are metal anchor points molded into the base.
On affected motorcycles, manufacturing variation in Seat Base part number 47200713 left certain threaded insert locations less able to resist upward load. If an insert loses retention, the seat base is no longer held as intended at that fastening point. That movement can loosen the hand-hold area and cause the hand-hold portion of the base to fracture.
Before riding, a rider or passenger can notice the hand-hold feature feels loose while using the center stand or pulling upward on it. That looseness is the warning sign to report to a Harley-Davidson dealer.
Who's affected?
| 2021 Harley-Davidson Pan America (RA1250) | seat assembly |
|---|---|
| Units affected | 2,689 |
Not every 2021 Harley-Davidson Pan America (RA1250) motorcycle is on the list. Check your VIN to confirm whether your specific motorcycle is included.
What's the safety risk?
If the seat base fractures while a passenger uses the hand-hold, the passenger faces a higher injury risk. A loose hand-hold before the motorcycle is moving is the warning sign. Until the seat base is replaced, avoid using the passenger hand-hold and schedule the repair soon. Repair is free at any franchised Harley-Davidson dealer.
What should I do?
- Check your VIN to confirm your 2021 Harley-Davidson Pan America (RA1250) is included in this recall.
- Contact a franchised Harley-Davidson dealer to schedule the free seat-base replacement that addresses the passenger hand-hold fracture risk.
- Avoid using the passenger hand-hold feature until the seat-base replacement is complete.
- Bring the recall notice if Harley-Davidson mailed one. If not, reference recall number 21V924 and Harley-Davidson recall 0178 when you call.
- Call Harley-Davidson customer service at 1-800-258-2464 with questions.
What happens at the repair
At the dealer, a Harley-Davidson technician replaces the seat base covered by recall 21V924. Parts and labor are free under the recall. Until the repair is complete, do not use the passenger hand-hold feature, since the seat base hand-hold portion is the part involved. Out-of-pocket repairs already paid are handled through Harley-Davidson's limited warranty, not through a separate reimbursement program. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 24, 2021 | NHTSA published the recall |
|---|---|
| December 1, 2021 | Dealer notification began |
| December 6, 2021 | Interim owner notification (was planned for this date) |
| December 7, 2021 | Owner notification mailed |
| December 8, 2021 | Dealer notification ended |
Frequently asked questions
What is recall 21V924?
Recall 21V924 covers 2,689 2021 Harley-Davidson Pan America (RA1250) motorcycles with a seat base that was not fastened properly. The hand-hold portion of the base can fracture when a passenger uses it, increasing injury risk. Harley-Davidson dealers will replace the seat base for free.
What should I do if my 2021 Harley-Davidson Pan America (RA1250) is on this recall?
Check your VIN to confirm your specific motorcycle is included in recall 21V924. If it is, contact a franchised Harley-Davidson dealer to schedule the free seat-base replacement. Until the repair is complete, do not use the passenger hand-hold feature.
Is the recall repair free?
Yes. Federal recall law requires the safety recall repair to be performed at no cost. Harley-Davidson dealers will replace the seat base free of charge, and parts and labor are covered under recall 21V924.
What is the safety risk?
The risk is injury to a passenger using the hand-hold feature. If the seat base fractures while the passenger is holding it, the passenger has less secure support on the motorcycle. Harley-Davidson's remedy is a free seat-base replacement at a franchised dealer.
When were owners notified about recall 21V924?
Harley-Davidson mailed owner notification letters on December 7, 2021. If you bought the motorcycle used or never received a letter, check your VIN and reference Harley-Davidson recall number 0178 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V924000 |
|---|---|
| Harley-Davidson customer service | 1-800-258-2464 |
| NHTSA recall # | 21V924 |
| NHTSA recall # (full) | 21V924000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →