Recall 21V902 covers 461 2021 Atc Raven and Quest trailers for ramp-door cable fastener defects. Replacement materials and instructions are free from Atc.
Atc is recalling 461 2021 Raven and Quest trailers equipped with spring-assist ramp door assemblies because the fastener securing the ramp door cables can be the wrong type and overtightened. If the cable bushings fail, the cables can retract forcefully and increase the risk of injury; the dealer repair will be free once Atc makes it available.
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What's wrong?
The spring-assist cable assembly on the 2021 Atc Raven and Quest trailers helps control the ramp door as it opens and closes. The cables and springs carry part of the door's weight, so the ramp does not drop or feel as heavy when an owner raises it back into place. The cable is held at its attachment point by a washer, bushing, and fastener.
On affected trailers, that fastener assembly was built with the wrong fastener type and tightened too much. That squeezes the plastic bushing at the cable attachment point and can crack it. If a bushing breaks, the load shifts to the other cable bushing; if both break while the ramp door is open, the cables can retract suddenly and the door loses its lifting help.
There is no warning sign before failure. A visible crack at the cable bushing is a service concern, but owners should not count on seeing damage before the assembly fails.
Who's affected?
Covers Raven and Quest trailers with the same ramp-door spring assist cable assembly, split across body-door and structural fastener components.
| 2021 Atc Raven | body or structural component |
|---|---|
| 2021 Atc Raven | body structure |
| 2021 Atc Quest | body or structural component |
| 2021 Atc Quest | body structure |
| Units affected | 461 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A failed cable bushing can let the ramp door cables retract forcefully, increasing injury risk for anyone near the door. Keep hands, arms, and bystanders clear of the ramp door cable area and arrange the recall repair before loading or unloading. Repair will be free at any franchised Atc dealer once available.
What should I do?
- Check your VIN to confirm your 2021 Atc Raven or Quest trailer is included in this recall.
- Contact Atc customer service to request the free ramp door cable fastener materials and work instructions.
- Reference recall number 21V902 when you call.
- Avoid standing behind or near the ramp door cables until the fastener assembly has been replaced.
What happens at the repair
At the dealer, an Atc technician follows ATC's work instructions and replaces the existing ramp door cable fastener assembly with the new materials supplied for this recall. The work addresses the spring-assist ramp door cable fasteners and bushings on affected 2021 Quest and Raven trailers. The dealer repair will be free once available, with parts and labor covered under the recall. ATC lists a general reimbursement plan for owners who already paid for a related repair. Keep repair invoices and payment proof, then contact ATC customer service to ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 19, 2021 | NHTSA published the recall |
|---|---|
| January 14, 2022 | Owner notification mailed |
| January 14, 2022 | Dealer notification began |
| January 14, 2022 | Interim owner notification (was planned for this date) |
| January 17, 2022 | Dealer notification ended |
Frequently asked questions
What is recall 21V902?
Recall 21V902 covers 461 2021 Atc Raven and Quest trailers with spring-assist ramp door assemblies. The ramp door cable fastener assembly has an incorrect or over-tightened fastener that can make the cable bushings fail. Atc will supply replacement materials and work instructions for free.
What should I do if my 2021 Atc Raven or Quest is on this recall?
Check your VIN to confirm your specific trailer is included in recall 21V902000. If it is, contact Atc customer service at 1-877-441-2440 to arrange the ramp door cable fastener assembly replacement materials and instructions. Reference recall number 21V902000 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. Atc will supply the new materials and work instructions needed to replace the existing ramp door cable fastener assembly free of charge.
What is the safety risk?
The safety risk is injury from the spring-assist ramp door cables retracting forcefully. If the cable bushings fail, the ramp door cable system can release stored tension. Keep people clear of the ramp door cable area until the recall work is complete.
When were owners notified about recall 21V902000?
Atc mailed owner notification letters on January 14, 2022. If you bought the trailer used or never received a letter, check your VIN to confirm whether your 2021 Atc Raven or Quest is included, then contact Atc with recall number 21V902000.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V902000 |
|---|---|
| Atc customer service | 1-877-441-2440 |
| NHTSA recall # | 21V902 |
| NHTSA recall # (full) | 21V902000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →