Recall 21V855 affects 442 2019-2022 Rolls-Royce Phantom vehicles because the display can block the rearview camera image. Repair is free at any franchised Rolls-Royce dealer.
Rolls-Royce is recalling 442 2019-2022 Phantom vehicles under recall 21V855 because the Central Information Display can fail to rise to its correct position and partially block the rearview camera image. A partially blocked camera view reduces rear visibility and increases crash or injury risk; Rolls-Royce dealers will fix the display free of charge.
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What's wrong?
The Central Information Display in the 2019-2022 Rolls-Royce Phantom is the screen that rises into position in the dashboard. It shows the rearview camera image when the vehicle is shifted into reverse, so the driver has a clear view of the area behind the car while backing up.
On affected Phantoms, the control software sends excessive unnecessary opening requests from the coach door module to the display mechanism. That repeated command can overstress the mechanism. When the vehicle is unlocked or the driver door is opened, the display mechanism can fail to lift the screen fully into place, leaving part of the rearview camera image blocked or hidden.
The warning sign is visible before driving in reverse: the display does not raise to the correct position. Affected vehicles also have Park Distance Control, which gives audible alerts for people or objects behind the vehicle, but the blocked camera image still needs the recall software repair.
Who's affected?
Spans 4 Phantom model years, all tied to the same display control software.
| 2019 Rolls-Royce Phantom | Display function |
|---|---|
| 2020 Rolls-Royce Phantom | Display function |
| 2021 Rolls-Royce Phantom | Display function |
| 2022 Rolls-Royce Phantom | Display function |
| Units affected | 442 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
A partially blocked rearview camera image limits what the driver can see behind the vehicle and increases the risk of a crash or injury. If the Central Information Display does not rise into the correct position, treat that as the warning sign and use extra care when reversing. Repair is free at any franchised Rolls-Royce dealer.
What should I do?
- Check your VIN to confirm your 2019-2022 Rolls-Royce Phantom is included in this recall.
- Contact a franchised Rolls-Royce dealer to schedule the free software update that helps the Central Information Display raise correctly for the rearview camera.
- Bring the recall notice if Rolls-Royce mailed one. If not, reference recall number 21V855 when you call.
- Use extra care when backing up until the repair is complete; the rearview camera image can be partially blocked.
What happens at the repair
At the dealer, a Rolls-Royce technician updates the vehicle software that controls the Central Information Display. The software update is free under the recall. Out-of-pocket repairs already paid for this condition are handled through the Rolls-Royce New Vehicle Limited Warranty program, not through a separate reimbursement program. Ask the service desk how that warranty coverage applies if you have prior repair paperwork for the display or rearview camera issue.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 3, 2021 | NHTSA published the recall |
|---|---|
| November 8, 2021 | Dealer notification began |
| November 8, 2021 | Dealer notification ended |
| December 27, 2021 | Interim owner notification (was planned for this date) |
| December 28, 2021 | Owner notification mailed |
Frequently asked questions
What is recall 21V855?
Recall 21V855 covers 442 2019-2022 Rolls-Royce Phantom vehicles with a Central Information Display that can fail to raise into the correct position. That can leave the rearview camera image partly blocked, reducing the driver's rear view. Rolls-Royce dealers update the software for free.
What should I do if my 2019-2022 Rolls-Royce Phantom is on this recall?
Check your VIN to confirm your specific Phantom is included in recall 21V855. If it is, contact a franchised Rolls-Royce dealer and schedule the free software update. Reference recall number 21V855 when you call the service desk.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Rolls-Royce dealers will update the software free of charge. The repair applies through a franchised Rolls-Royce dealer, regardless of where you bought the vehicle.
Is it safe to drive my Rolls-Royce Phantom before the software update?
No do-not-drive instruction is listed for recall 21V855. The issue affects the rearview camera display, so use direct visual checks and mirrors when backing up. If your VIN is included, schedule the free software update with a Rolls-Royce dealer.
When were owners notified about recall 21V855?
Rolls-Royce mailed owner notification letters on December 28, 2021. If you bought the Phantom used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call Rolls-Royce customer service at 1-877-877-3735 or a dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/21V855000 |
|---|---|
| Rolls-Royce customer service | 1-877-877-3735 |
| NHTSA recall # | 21V855 |
| NHTSA recall # (full) | 21V855000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →